Jim Ellis Kia of Kennesaw - Service Center

Disappointing experience with the service department. Brought my vehicle in for a oil change warning indicator that would not reset. asked for a drop off but was ignored as they tried to solve the issu Brought my vehicle in for a oil change warning indicator that would not reset. asked for a drop off but was ignored as they tried to solve the issue right then. My ride left leaving me stranded at the dealer while they tried various things to fix it. I asked to leave and they said a service advisor needed to get my info first. My advisor was nowhere to be found and the ones that were around pretended to be busy. Avoid Kia but if you must, go to Kia Woodstock instead of this clown show. More

Whole experience was great…from making the appointment to leaving the dealership. Great customer service! leaving the dealership. Great customer service! More

Hour for oil change too long. Good experience with Kris Good experience with maintenance Too many surveys Good experience with Kris Good experience with maintenance Too many surveys More

Javon was great to work with during the repair process. He keep me informed of the repair process. He keep me informed of the repair process. More

I was informed and provided status. Mark was very professional and courteous. I enjoyed receiving texts due to work schedule. Mark was very professional and courteous. I enjoyed receiving texts due to work schedule. More

Mike always provides the best customer service. He knows his stuff and always gives good advice. He knows his stuff and always gives good advice. More

I was a little frustrated because I wanted them to look at my sunroof because my car is only 2 years old and the sunroof does not close properly and I told them about it in the last visit and they didn't l at my sunroof because my car is only 2 years old and the sunroof does not close properly and I told them about it in the last visit and they didn't look at it then and we said we'd look at it this time so I reminded them when I booked the appointment and it took a few days to get an appointment and I came in and they were not able to look at it and only gave me an oil change. I can get an oil change down the street without an appointment and in and out in just a few minutes so waiting for days to drive all the way into Kennesaw for an oil change was not what I had in mind. They did not have a technician available to look at the sunroof. So many cars these days have sunroofs and other electronics that there should not be any day where there's not an electronic technician there. Otherwise, everyone was friendly and happy to help. More

great service and comfortable environment and waiting room. service was prompt and they did exactly what was needed room. service was prompt and they did exactly what was needed More

Very poor communication from Phil Joyce. I had to actually go to the dealership to get updates on my vehicle and speak with the service director. I had to actually go to the dealership to get updates on my vehicle and speak with the service director. More

Entire staff was very friendly, courteous and professional. My appointment was prompt and efficient. I was very pleased with the customer service I received. professional. My appointment was prompt and efficient. I was very pleased with the customer service I received. More