Jim Ellis Kia of Kennesaw - Service Center

I was very dissatisfied with service. I will be taking my business elsewhere. Which is unfortunate because I have been a customer for years. I will be taking my business elsewhere. Which is unfortunate because I have been a customer for years. More

Dissatisfied. Sold me a 2018 Chevrolet that has stopped repeatedly. Needs battery. Refused to find the matter with the lemon because it could not be duplicated. Pr Sold me a 2018 Chevrolet that has stopped repeatedly. Needs battery. Refused to find the matter with the lemon because it could not be duplicated. Problem should have been repaired before selling faulty vehicle not leave it to buyer to repair. More

Brought in a car with no issues for recall work. 3 months in the shop and $1150 to repair a problem that didn't exist when brought in. 3 months in the shop and $1150 to repair a problem that didn't exist when brought in. More

Service pricicing not clear and quite expensive. At the end was not given a report with the status of the car. Very fast service At the end was not given a report with the status of the car. Very fast service More

The service was quite good”. However, our service guy was suppose to order trim for the car and call us to schedule a time to come in to replace it. We never received any follow However, our service guy was suppose to order trim for the car and call us to schedule a time to come in to replace it. We never received any follow up. We will have to call and have it ordered and scheduled. More

Service rep was professional and very helpful. He over communicated on the status. He was extremely helpful. He over communicated on the status. He was extremely helpful. More

Only one time out of the whole month by Car was there did he let me know on his own an update. Three times I had to call and find out an update on my car before I even knew who my service technician was. he let me know on his own an update. Three times I had to call and find out an update on my car before I even knew who my service technician was. More

Very helpful and kept me informed of the process Norris made me feel at ease He has helped change my view about interacting with car dealerships made me feel at ease He has helped change my view about interacting with car dealerships More

It was great! Lots of communication, good understanding of finances from that department, good understand of the car, and very good communication about all prices. Lots of communication, good understanding of finances from that department, good understand of the car, and very good communication about all prices. More

Poor communication! Had my car for over two weeks. I’ll be diagnosed in a week. Never properly communicated with me about steps or timeline after that. I was the one rea Had my car for over two weeks. I’ll be diagnosed in a week. Never properly communicated with me about steps or timeline after that. I was the one reaching out after I was told I would be contacted the next day and the next day. Car needed one hour of work. My car was diagnosis for oil valve and a timing belt issued. They fix the oil valve and check engine light came back on soon as I got home. Now I have to be re-diagnosis for a problem they already know and have an even longer wait for a problem they could’ve solved at one time and be without a car for more than a week. Poor service, poor communication. More