Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,190 Reviews
Call Service Center (404) 445-2636

4,190 Reviews of Jim Ellis Kia of Kennesaw - Service Center

Sort by
September 18, 2023

Service was terrible. Customer contact needs improvement. There was no contact from service advisor. The recommend service I received from the dealership and wanted comple More

by I75NORTH.DET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Joyce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are truly disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. We will pass along your feedback to our management team, but please do not hesitate reaching out if you have any further questions or concerns. Best regards.

September 18, 2023

Norris Burns is amazing! Will always get serviced by him if possible. Super responsive & great communication More

by Aleshajh1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norris Burns
Report | Print
Sep 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Norris was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

September 17, 2023

Good service, quality wait area, easy check in and out and making an appointment was great. More

by brittany.m.israel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norris Burns
Report | Print
Sep 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that our team could help out! Thank you again for your business and kind words, and we hope to see you next time. Take care!

September 17, 2023

I had an awesome experience at Jim Ellis Kia. The staff is very kind and caring. I always enjoy my maintenance appointments at this location. More

by Keya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Sep 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Keya, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and recommendation, and we hope to see you next visit. Take care!

September 16, 2023

The oil change/ tire rotation was fine. The door edge guard (clear tape) was also replaced and not such a good outcome. They didn’t remove all of the old tape so now obvious cosmetic defect More

by ASPIFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Regarding your door edge guard, please reach out to your Kia brand specialist or service advisor to get it repaired to your satisfaction. Thank you again for your business and feedback. Best regards.

September 14, 2023

Poor quality . Oil change done incorrectly.. had to have car towed. Extremely disappointed. With service department More

by DONTZ617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Our team strives for 100% customer satisfaction, and we are disappointed to hear we did not meet yours. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

September 13, 2023

The service Department wasn't all that great during my first and second visits at this dealership. However, on my third visit the service was great. A huge thank you to Kristen Musgrove for assisting me w More

by ANDERSONDARLENE06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent experience with us, and we're so happy that Kris was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

September 13, 2023

There's nothing special or that stands out about this dealership. Waiting room is small and not very comfortable. More

by AWALLACE0610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent experience with us, and we're so happy that we could help out! Thanks again for your business and feedback. Take care!

September 12, 2023

It was a Pleasant visit. Everyone was friendly and courteous. I will definitely be back for service. More

by LORRAINEPANGRETIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell
Report | Print
Sep 14, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care!

September 11, 2023

Excellent courteous and attentive customer service. I appreciated the personal touch and thorough explanations for my vehicle issues. More

by MZRAITEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next time. Take care!

1
...
117
118
119
...
419