Jim Ellis Kia of Kennesaw - Service Center

Customer service starts when you drive into service department. The office personnel are good explaining what my service will cost and the amount of time I should expect for completion. department. The office personnel are good explaining what my service will cost and the amount of time I should expect for completion. More

Very efficient service provided by Chris. Will definitely be back. Great customer service and best coupons. Will definitely be back. Great customer service and best coupons. More

Everyone has been kind and efficient. They took care of me quickly and I’ll definitely recommend them to anyone. They took care of me quickly and I’ll definitely recommend them to anyone. More

Very satisfied ,good,fast service Diana Bell is the best,helping me and answering all of my questions best,helping me and answering all of my questions More

Mark was amazing! Greeted me as soon as I showed up! He was very knowledgeable and so helpful! Thank you Mark! Greeted me as soon as I showed up! He was very knowledgeable and so helpful! Thank you Mark! More

Easy in and out. Helped schedule diagnostics testing for potential warranty issues at a time I could make. Helped schedule diagnostics testing for potential warranty issues at a time I could make. More

I drive 3 hours to get my service done here, even though there is a dealership closer. I always receive top notch customer service. Mark was great!! He explained everything perfectly and was very personab there is a dealership closer. I always receive top notch customer service. Mark was great!! He explained everything perfectly and was very personable, I hope he is my service manager on my next visit! More

Oil change was done fast and didn’t have to wait over 2 hours to get it completed. hours to get it completed. More

The customer service was great. However, when I picked up the car, the A/C was still not working….the techs fixed the problem while I was there(leaky hoses/valves). I’m concerned However, when I picked up the car, the A/C was still not working….the techs fixed the problem while I was there(leaky hoses/valves). I’m concerned that they didn’t test out the repairs before I arrived to pick up the car. More

Let me preface by saying, I have taken my car to this location since I purchased my Sportage back in 2021. I even decided I loved the customer service here so much that I would continue to use this locat location since I purchased my Sportage back in 2021. I even decided I loved the customer service here so much that I would continue to use this location over the Kia dealer in Woodstock where I bought my car. However, at this last appointment I was blown away by the customer service I received. I was being taken care of by Norris who I had never met before. He seemed completely inconvenienced that I had an end of the day appointment, mind you, not a walk in.when I asked about a simple issue, if they could look at my windshield wiper fluid tube he told me absolutely not and that I would have to book another full visit. When I expressed that i was going to a funeral in the morning and was concerned about driving 6 hrs with it unusable, he wasn't phased. He then proceeded to tell me his "system" showed I had no service records as if I don't take care of my car. I told him that was impossible as this was the only place I had been getting my Kia serviced. When I then asked about the free tire rotation, as that comes with the warranty of the tires I bought at this location, he scoffed and told me the price of a tire rotation and oil change is set and that's that. I, not being confrontational, just accepted that he wasn't going to be of any help. I left the dealership that day feeling unvalued and an inconvenience to the staff. More