Jim Ellis Kia of Kennesaw - Service Center

I took my 2013 Kia Optima in for 4 recalls pm 9-5-23. I had no problems other than it just had recalls due. When I picked my car up the same evening, I drove less than a mile and I noticed a warning ligh I had no problems other than it just had recalls due. When I picked my car up the same evening, I drove less than a mile and I noticed a warning light illuminated that was not previously on when I dropped it off. I immediately called the dealership and they said to return back there with it. I was back in less than five minutes. They pulled my car into a service bay and returned about 20 minutes later and told me it was the airbag light and he handed me with a print out of the computer codes that showed. The service advisor said that the tech that worked on the car was already gone for the day, but he told me that a tech told him that the light was on when I brought it in. I told him that was a lie and there were no warning lights on when I dropped it off. I told him that was the reason I called as soon as I noticed it and brought the car back. When I asked him why nothing was on the paperwork about the light, he told me that I could call my service advisor on tomorrow or he would leave a note for him to call me. The next day I called and left a detailed message, but the service advisor did not call me back. Two days after the service I called again and spoke to the service advisor. He put me on hold and then he came back and told me that the tech said that the light was already on. I told him that was not true. I asked him why when they printed out the work orders showing what they did, and all their recommended maintenance, why did it not say that a light was on. They also did a multi point inspection and nowhere on these six pages did it say a light was on. He didn’t seem to have an answer for that so I told him I would be calling to speak to the service manager on Monday. I also told him that someone lied because the paperwork said that the advisor contacted me about work they recommended that I have done. No one called, emailed, or texted me about and recommended work. More

I’m not a complainer but the service center receptionist has always been a bit short/rude. I know it’s a tough job but I’ve been hung up on, left on hold for 20 or so min, and berated when I questioned why has always been a bit short/rude. I know it’s a tough job but I’ve been hung up on, left on hold for 20 or so min, and berated when I questioned why the wait was so long to receive services. Other than that, I know it’s busy but I always wait at least a month to get my oil changed and have to leave my car for no less than 1 week to get a simple Service completed. More

Phil did an excellent job taking care of my car and me! He understood what I needed and what I wanted done and he kept me apprised of the progress along the way! The dealership was very clean and there wer He understood what I needed and what I wanted done and he kept me apprised of the progress along the way! The dealership was very clean and there were many places to sit and wait without being too close to other people. And there was a variety of snacks and drinks. Overall it was a very good experience! More

You couldn’t have a better employee than Diana. As busy as she was, she kept me informed during the long wait. As busy as she was, she kept me informed during the long wait. More

They were prompt with my service appointment. Phil kept me informed and was very nice and professional Phil kept me informed and was very nice and professional More

Service rep. kept me informed about the progress,and price estimate. They did a good job, however, I was told I'd get a complimentary car wash. When I got home,I kept me informed about the progress,and price estimate. They did a good job, however, I was told I'd get a complimentary car wash. When I got home,I could see that never happened. More

My experience with the service department was a positive one. Everyone was efficient and professional. I will be back. one. Everyone was efficient and professional. I will be back. More

The dealer lied and said the problem is not covered under warranty. The issue is based on a factory installed light that is not wired correctly. I filling a complaint to Kia Corp Very poor service warranty. The issue is based on a factory installed light that is not wired correctly. I filling a complaint to Kia Corp Very poor service More

Very helpful and thorough. Made sure I understood what was happening with my car and ordered appropriate parts to fix. Made sure I understood what was happening with my car and ordered appropriate parts to fix. More

Great customer service Work done in timely manner Service personnel were professional in appearance and service provided Service personnel were professional in appearance and service provided More