Jim Ellis Kia of Kennesaw - Service Center

Excelent customer service. It was my first time on that place with my new Kia telluride and Phil gave the best support and service. Thank you It was my first time on that place with my new Kia telluride and Phil gave the best support and service. Thank you More

Had an awesome experience with Diana. She was a darling, very professional and courteous making sure customers were comfortable and she even passed out snacks...lol The work done was top She was a darling, very professional and courteous making sure customers were comfortable and she even passed out snacks...lol The work done was top notch. More

Average Do not care for dealerships in general Like Kias but do not care for this or any other dealership but do not care for this or any other dealership More

Diana is great. She provided Excellent Customer Service both verbally and in person. She did not over promise and under deliver. She provided Excellent Customer Service both verbally and in person. She did not over promise and under deliver. More

Mark was super helpful! I just showed up on a Saturday needing help as my battery died on me and he squeezed me in with no problem! The prices here were very comparable! The I just showed up on a Saturday needing help as my battery died on me and he squeezed me in with no problem! The prices here were very comparable! The waiting area is comfortable with snacks and drinks readily available!👍🏼 More

Great service all around. Got me in and out in less than two hours. Comfortable waiting area. Got me in and out in less than two hours. Comfortable waiting area. More

I waited 10 minutes after arriving for anyone to help me and then my car sat in the garage for an hour before they took it to be serviced. and then my car sat in the garage for an hour before they took it to be serviced. More

Out of all the dealerships that I had contacted about my issues with my car, this was the only one able to get my car fixed without a long wait. Ms. Diana was the best. issues with my car, this was the only one able to get my car fixed without a long wait. Ms. Diana was the best. More

The customer service was unacceptable. They had my car almost 3 months and never received a phone call after leaving numerous messages. I had an appointment was told they can’t look at it They had my car almost 3 months and never received a phone call after leaving numerous messages. I had an appointment was told they can’t look at it because they had other cars that were easier to get done and they didn’t have an answer for 4 weeks. Then they said it was my hybrid battery and the part is on back order it could take 2 weeks up to 9 months to get the part. Then 3 days after telling me I need a hybrid battery I get a call that my car is ready. The advisor tells me over the phone they did a system update and the issue was my battery needed to be charged but how can it be a battery discharge when I charge my car every night. Not only was the communication and customer service unacceptable, the explanation of the repairs is still unclear to me. I was first told I needed a hybrid battery and then was told it needed to be charged and no one has explained to me the cause to my concern. The reason for me bringing my car was the information screen said check hybrid system. I couldn’t charge my car with the home charging kit. How does charging the battery fix the issue??? More

Great Service Department. Always professional and experienced , always able to explain problems and solutions. great to work with Diana Bell. Always professional and experienced , always able to explain problems and solutions. great to work with Diana Bell. More