Jim Ellis Kia of Kennesaw - Service Center

Awesome great service great work every time. Love the energy and the people that work there. Love the energy and the people that work there. More

I brought my wife's car in for a recall notice, it was my first time at this dealership, but I have used another Jim Ellis dealership which has provided excellent service for my vehicle. The service technici first time at this dealership, but I have used another Jim Ellis dealership which has provided excellent service for my vehicle. The service technician brought over a list of recommendations. This included cabin air filter, engine air filter, tire alignment, mounting and balancing, and battery replacement. Pictures were provided of the filters. My wife normally takes care of scheduling her own maintenance and I thought it was done recently so I declined most of the suggestions. Pictures were shown for the filters which did appear to need replacement. The dealership was busy so I asked if filter replacement would take long since I had already been there for two hours. I was told about 10 minutes more. The technician then stated the battery was something that needed to be replaced immediately. He reported the car would not even start. This was a surprise to me since I had been driving the car all week with no problems. I explained this to the technician and advised I would keep an eye on it. He stated internal codes were being reported due to the battery. I declined and he said he would replace the filters. Once the task was completed, he brought me to the counter for payment. (Side note: inquire into labor charges prior to work, the total cost was more than doubled the parts for the filter replacement, I'll accept that fault for not asking). Again, the technician advised to replace the battery and advised of the internal service codes. I tried to clarify, and stated the vehicle was showing no service indicators on the instrument panel when I brought the vehicle in and asked if anything was visible now. He reported any codes present would reset once the battery was replaced. I paid my bill and went to my vehicle that was running outside the service bay. Once I got in, I immediately noticed the check engine light was on. I turned the vehicle off and went into the service center to find the technician. I asked what happened, and advised the check engine light was not on when I arrived at the service center, but it is on now. He reported it was due to the battery, they had to jump start the vehicle before bringing it out to me. I asked about the recall process and asked if the battery was disconnected, or any electrical systems were utilized during the recall service. He advised no and the battery was just bad. I returned to my vehicle and when I attempted to start it, it would not start. I went back in and could not find the technician; I asked a porter to help me. He could not find the technician, so he brought a jump kit to start my vehicle. I thanked the porter and drove my vehicle to a parts store near home. This store was about 25-30 minutes from the dealership. I asked for battery replacement help and they tested my battery prior to removing it. The diagnostic reported good charge for cranking and reserve. They recommended not replacing the battery yet. This event happened 4 days ago, I have been driving the vehicle since with no problems and a smooth start with no lag every time. I did submit a customer service ticket for follow up but I have not received a reply yet (submitted 10/03, today is 10/07). To add to this event, once my wife got home she pulled her service records, the vehicle had received service approximately one month prior, everything checked good except the filters which were now replaced. The morning of this event, the vehicle was started 3 times in a short window, twice by me and once when the porter moved the vehicle through their bay. No service lights were on when the vehicle was brought in, I left with a check engine light after a recall service. With no follow up contact, this leads me to believe one of two things: this technician made a mistake due to inexperience or this technician was trying to run up extra book hours on a customer. I had the battery checked again today also, still good. More

Mark and the Jim Ellis Kia service are great. Service times and communication are excellent. Service times and communication are excellent. More

Expensive, offer to change parts that the customer does not need, bad customer service, They try to do a fraud not need, bad customer service, They try to do a fraud More

Quick and easy scheduling and drop-off. Friendly staff and good services. Overall good experience Friendly staff and good services. Overall good experience More

My experience at the dealership was very good. I was welcomed when I walked in and Jahvon was very friendly and accommodating. I appreciated having coffee while I waited. And it was a nice touch t I was welcomed when I walked in and Jahvon was very friendly and accommodating. I appreciated having coffee while I waited. And it was a nice touch that my car came back washed. More

Overall, the entire experience was outstanding. Thank you for providing such excellent service. I look forward to bringing my car to your shop for all its maintenance needs going forward. Thank you for providing such excellent service. I look forward to bringing my car to your shop for all its maintenance needs going forward. More

Great service, awesome service advisor. I never had a problem with this Kia dealership location. I never had a problem with this Kia dealership location. More

Service department is rude, you don't answer your phones. It was more important to eat lunch than greet a customer. Lil old lady in service needs to stop yelling like she's at a circus. Also, my car smelled It was more important to eat lunch than greet a customer. Lil old lady in service needs to stop yelling like she's at a circus. Also, my car smelled like a mechanic for days and was all greasy inside I'll drive an extra 15+ miles for service now on More

Very professional and courteous personnel. Service department got my vehicle up and runnning quickly. Exceeded my expectations. Service department got my vehicle up and runnning quickly. Exceeded my expectations. More