Jim Ellis Kia of Kennesaw - Service Center

Great service, car was cleaned after serviced. Great customer service. Only issue on this visit was appointment time was for 8:30am but because technicians didn’t arrive for another 30 minutes I Great customer service. Only issue on this visit was appointment time was for 8:30am but because technicians didn’t arrive for another 30 minutes I was there longer than expected for the type of work that was performed. More

The dealership was very good and helpful with my car no issues noted. Great staff issues noted. Great staff More

The dealership provided good communication from the service advisor. I appreciate the convenience of having the option to leave the car overnight so it could get serviced first thing in the am. service advisor. I appreciate the convenience of having the option to leave the car overnight so it could get serviced first thing in the am. More

I have come to this dealership twice. My warranty is never serviced. I called & asked for a manager. No one has refunded my call. I have had a terrible experience. This is highly unprofes My warranty is never serviced. I called & asked for a manager. No one has refunded my call. I have had a terrible experience. This is highly unprofessional & not what I paid for. More

Great experience, great service. Andrew said I'd be out in a hour to an hour and an half. I was ready to go in an hour and 20. Andrew said I'd be out in a hour to an hour and an half. I was ready to go in an hour and 20. More

Non caring, no one was available to consult me regarding the fee on the RO the fee on the RO More

I went in for a dealer update on the software. They took care of it and went ahead and checked the car, inflated the tires, and ran it through the car cleaning machine. It was done reasonably quic They took care of it and went ahead and checked the car, inflated the tires, and ran it through the car cleaning machine. It was done reasonably quickly and there was no effort to try and sell me additional items. More

The dealership is amazing, the service advisor Diana Bell keep you updated all the way on the process and the Tech Adnan(Aiden) is very knowledgeable! keep you updated all the way on the process and the Tech Adnan(Aiden) is very knowledgeable! More

I waited for 4 hours for a simple oil change. I was never updated with times and wasn’t told a price before I was never updated with times and wasn’t told a price before More

The service was good, but the dealership had our car for a month, which was inconvenient. Other than that they are good a month, which was inconvenient. Other than that they are good More