Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,296 Reviews
Call Service Center (404) 445-2636

4,296 Reviews of Jim Ellis Kia of Kennesaw - Service Center

Sort by
October 01, 2023

Easy. Simple, Fast. Even took the car home before the check came. Good honest folks. More

by dtaylor_75
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Nunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pond
Report | Print
Oct 02, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

September 30, 2023

Excellent service! They booked my appointment very quickly and I did not have to wait too much More

by Andre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Mark Kerkoski, Sam Stewart, Norris Burns
Report | Print
Oct 02, 2023 -

Jim Ellis Kia of Kennesaw responded

Andre, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

September 30, 2023

The Service was performed in a timely manner. Car was returned very clean as well. More

by jfos21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our service team could help out! Thanks again for your business and kind words. Take care!

September 30, 2023

I had a very difficult time with the first advisor but after speaking with the Manager he got me over to another advisor and made sure I was taken care of properly. More

by AML1203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jahvon Sims 5 stars, Diana Bell, Sam Stewart
Report | Print
Oct 02, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

September 30, 2023

Staff are very nice to customer irrespective of who rep managing your car . Very detailed in providing educating customer on options More

by babatundekamson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Mark Kerkoski
Report | Print
Oct 02, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

September 30, 2023

Diana made everything so easy and smooth. I was surprised and thankful for the Lyft ride. I don't know if I will use the service again because both times the cars were in terrible condition, More

by FIONABARNETT2003
Recommend Dealer
Yes
Employees Worked With
Diana Bell, Diana Bell
Report | Print
Oct 02, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was such a great help! We do apologize for the state of your vehicle after your service, and we would be more than happy to offer you a complimentary wash and vacuum. Best regards.

September 30, 2023

Nothing but lack of service in the service dept. And liars and thieves in the finance department. 0 out of 10 would NEVER recommend again More

by DEAFANCHER
Recommend Dealer
No
Employees Worked With
Diana Bell, Diana Bell
Report | Print
Sep 30, 2023 -

DEAFANCHER responded

Nothing but lack of service in the service department and liars and thieves in the finance department. After over a decade of doing business with them I will NEVER recommend this dealership to anyone

Oct 03, 2023 -

Jim Ellis Kia of Kennesaw responded

Deafancher, we're disappointed to hear of the negative experience you had at our location. As I did some research your vehicle is out of warranty both factory and extended coverage. Unfortunately, any repairs recommended are not covered by either warranty.

September 29, 2023

This dealership has always provided me great service; professionalism, politeness, promptness, integrity. I will always recommend Jim Ellis Kia of Kennesaw. More

by micheal.johnson453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Mark Kerkoski, Sam Stewart
Report | Print
Oct 02, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and recommendation. Take care!

September 29, 2023

Fair service, I had slow leak in tire and couldn’t repair and no air in More

by Yahsha44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Joyce
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2023 -

Jim Ellis Kia of Kennesaw responded

Yahsha44, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

September 28, 2023

Diana was awesome, checked up on me, and went above and beyond. She helped the appointment go smoothly. More

by ksmile825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Oct 02, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

1
...
125
126
127
...
430