Jim Ellis Kia of Kennesaw - Service Center

My last visit to your service department was awful. I took my car in so it could have the 90k mile full service, and when they gave me back my car four hours later, it was dirty both inside and outside I took my car in so it could have the 90k mile full service, and when they gave me back my car four hours later, it was dirty both inside and outside. I was disappointed with the service since they usually return the car washed More

Diana has the best customer service and I am glad she is my representative at this dealership my representative at this dealership More

Diana tirelessly provides awesome customer service! Service is always completed accurately and I love getting the car rinsed off at the end. Service is always completed accurately and I love getting the car rinsed off at the end. More

Diana is among the very few capable employees remaining in Service at Jim Ellis KIA. Prior to this visit and not related to this warranty service, I had an urgent dash lights on situation. I called for a d in Service at Jim Ellis KIA. Prior to this visit and not related to this warranty service, I had an urgent dash lights on situation. I called for a diagnostic appointment at Jim Ellis KIA. The Service scheduler offered me an appt three WEEKS later. As it turned out, I got the problem diagnosed and repaired without KIA by 5:30 that afternoon. Unacceptable! More

I go there because it's close. I wish they would stop sending me letters to trade in my car. I wish they would stop sending me letters to trade in my car. More

Other than regular maintenance, the only thing I wanted them to look at was the driver's switch to lower a back window. I was told I would have to leave my car for 3 days just to have them do an electronic them to look at was the driver's switch to lower a back window. I was told I would have to leave my car for 3 days just to have them do an electronic analysis. They wouldn't let me make an appointment and come back in the days for the analysis. I had to leave the car, it would wait in line for 3 days, then they would look at it. I've never heard of such a thing, but frankly, that is stupid. The other maintenance was overpriced. More

Poor communication after my second visit now for the same service. Drove half an hour and waited for 2 hours only to be told that they didn't have the part that I was coming in to have replaced. The first service. Drove half an hour and waited for 2 hours only to be told that they didn't have the part that I was coming in to have replaced. The first time they had me wait 5 hours only to tell me the same thing. Waste of my time only to be told what they had communicated the previous visit and the only resolution is to schedule a follow up visit for when the part comes in. No faith they will have it when I come back again. More

The guy who helped me was great. The service did take long though. The guy who helped was nice The service did take long though. The guy who helped was nice More

Mark did a great job of communicating with me! I did not understand why I was sent a video of my vehicle. I did not understand why I was sent a video of my vehicle. More

No communication about status and needed repairs called for 2 hours with no answer until i showed up after 3 days dropping off and getting a rental car, then answer for repairs extremely inflated with no g for 2 hours with no answer until i showed up after 3 days dropping off and getting a rental car, then answer for repairs extremely inflated with no guarantee other repairs wouldn't be necessary, ended up towing my sorento to another facility had it back running in less than 2 days for more than 1/3 less Jim Ellis pricing More