Jim Ellis Kia of Kennesaw - Service Center

I was very pleased with the great customer service that I was given throughout this entire process communication was very well in placed thanks job well done was given throughout this entire process communication was very well in placed thanks job well done More

Terrible experience. Awful communication, held my vehicle for weeks before offloading to a decent body shop. Bought my vehicle from Kia of Muncie, wish I’d been closer to Awful communication, held my vehicle for weeks before offloading to a decent body shop. Bought my vehicle from Kia of Muncie, wish I’d been closer to get these repairs addressed. More

My oil change took 2 hours to complete. This is too long. We had to ask 3x to get and update. I was never asked abt the recommended work but the paperwork stated i refused. This wasn't true This is too long. We had to ask 3x to get and update. I was never asked abt the recommended work but the paperwork stated i refused. This wasn't true. Didn't receive the commentary car wash or interior vacuum. Is this no longer done? More

Brought my new Telluride in for it’s first service and received excellent service as always! received excellent service as always! More

They are unfriendly, hard to deal with, does not return calls or emails, and poor communication skills. calls or emails, and poor communication skills. More

Diana was great! She made the intake of my car a breeze, was very professional and incredibly helpful. The service of my automobile on the other hand was not up to pa She made the intake of my car a breeze, was very professional and incredibly helpful. The service of my automobile on the other hand was not up to par with other KIA dealers I have taken my vehicle to. Many of the checks like tire pressure and even cleaning were disregarded. More

Service was terrible. Customer contact needs improvement. There was no contact from service advisor. The recommend service I received from the dealership and wanted comple Customer contact needs improvement. There was no contact from service advisor. The recommend service I received from the dealership and wanted completed for my vehicle was overlooked as a result. Customer service in the service dpt is vastly needed or your ADA scores will suffer! More

Norris Burns is amazing! Will always get serviced by him if possible. Super responsive & great communication Will always get serviced by him if possible. Super responsive & great communication More

Good service, quality wait area, easy check in and out and making an appointment was great. and making an appointment was great. More

I had an awesome experience at Jim Ellis Kia. The staff is very kind and caring. I always enjoy my maintenance appointments at this location. The staff is very kind and caring. I always enjoy my maintenance appointments at this location. More