Jim Ellis Kia of Kennesaw - Service Center

As usual, Diana was great. Kept me informed and treated me with respect. I always enjoy my visits Kept me informed and treated me with respect. I always enjoy my visits More

They are professional and efficient , very customer service oriented. I bought my car there and have it serviced there, and I drive from Rockmart. service oriented. I bought my car there and have it serviced there, and I drive from Rockmart. More

When getting an oil change I was recommended services I did not need at a very high inflated cbst. These are outdated service practices. did not need at a very high inflated cbst. These are outdated service practices. More

The lack of communication was so frustrating. Have to repeat the same issues over and over. Difficult to get in touch with. Never came through with promised call backs. Kris was a great help!! He Have to repeat the same issues over and over. Difficult to get in touch with. Never came through with promised call backs. Kris was a great help!! He provided the information that was needed and he called us back everytime he said he would. More

I scheduled to get oil change but I had to wait 3 and half hours the work to be completed. half hours the work to be completed. More

As for me they give you the best service they are Curious and make sure that you have snacks why you wait. and make sure that you have snacks why you wait. More

Horrible customer service. Nobody calls you back. My car has been there for six months and not one person has reached out. I took my car in two moths before the engine complete Nobody calls you back. My car has been there for six months and not one person has reached out. I took my car in two moths before the engine completely died on me without warning for the same issue. They do not honor their warranty and they sell lemon cars. One of their employees even got mad at me for asking questions and hung up the phone in my face. Worst customer service ever. More

I love the service they have been providing me with over the last year, the only complaint is they still haven’t addressed the shaking in my front tire. the last year, the only complaint is they still haven’t addressed the shaking in my front tire. More

Service representative was more problematic than helpful. Keep running around with his lack of professionalism to help me resolve my issue. I will ask for another representative before I talk to him again. Keep running around with his lack of professionalism to help me resolve my issue. I will ask for another representative before I talk to him again. Can’t remember his name because I’d rather forget this experience. More

They are always on time and at the price quoted. I will continue to return. I will continue to return. More