Jim Ellis Kia of Kennesaw - Service Center

My experience with the service department was a positive one. Everyone was efficient and professional. I will be back. one. Everyone was efficient and professional. I will be back. More

Service rep. kept me informed about the progress,and price estimate. They did a good job, however, I was told I'd get a complimentary car wash. When I got home,I kept me informed about the progress,and price estimate. They did a good job, however, I was told I'd get a complimentary car wash. When I got home,I could see that never happened. More

They were prompt with my service appointment. Phil kept me informed and was very nice and professional Phil kept me informed and was very nice and professional More

The dealer lied and said the problem is not covered under warranty. The issue is based on a factory installed light that is not wired correctly. I filling a complaint to Kia Corp Very poor service warranty. The issue is based on a factory installed light that is not wired correctly. I filling a complaint to Kia Corp Very poor service More

Great customer service Work done in timely manner Service personnel were professional in appearance and service provided Service personnel were professional in appearance and service provided More

Very helpful and thorough. Made sure I understood what was happening with my car and ordered appropriate parts to fix. Made sure I understood what was happening with my car and ordered appropriate parts to fix. More

Worst Customer Service Ever ! !!! Very Rude don’t return calls and very unprofessional. This will be my Second Review about this dealer's service department. I'm not reviewing the !!! Very Rude don’t return calls and very unprofessional. This will be my Second Review about this dealer's service department. I'm not reviewing the service technicians but I'm reviewing the customer service, porters and advisors. I had my vehicle towed there on the 23rd of August after waiting a full month for my appointment. I have called to check on any updates to see have my 2014 Kia has been looked at. 1st time they didn't even know my vehicle was there even after confirming with a service representative. 2nd time I was told when my vehicle was assigned to an advisor someone would contact me. Today I called and spoke with Matthew and he put me on hold to speak with an advisor. After 15min Of silence. I thought maybe I was forgotten about by mistake. I called back and Matthew who stated this was him name when I called back was very RUDE. He stated I put you on hold to someone who would speak to you and hung up on me. This is when I called back to speak directly to a supervisor in the service department. I been on hold over 16min as I write this review. No hold music just silence. My 1st encounter here for a recall I was told to pull in lane and leave keys in car. I waited as porters took other vehicles and mine sat blocking lanes. To my amazement I listened to them saying what xxxxxxxx people where for leaving their cars, when an advisor took the keys. This is a great establishment with a lot of History to have its name tarnished by bad apples. 22min on hold. Then get a call from a supervisor wh was even more rude and told me they will not service my car because another kia dealership had touched it 1st for the same recall/ warranty issue. I call 4 times today to talk to Misty but no return calls. I asked if I can leave a message and of course being rude the rep asked do you really need to leave her a message in a voice that I opted to say I would call back. More

Excelent customer service. It was my first time on that place with my new Kia telluride and Phil gave the best support and service. Thank you It was my first time on that place with my new Kia telluride and Phil gave the best support and service. Thank you More

Average Do not care for dealerships in general Like Kias but do not care for this or any other dealership but do not care for this or any other dealership More

Had an awesome experience with Diana. She was a darling, very professional and courteous making sure customers were comfortable and she even passed out snacks...lol The work done was top She was a darling, very professional and courteous making sure customers were comfortable and she even passed out snacks...lol The work done was top notch. More