Jim Ellis Kia of Kennesaw - Service Center

The staff was courteous and polite. Informed me of a recall, which was completed along with my request within a reasonable time frame. Informed me of a recall, which was completed along with my request within a reasonable time frame. More

We have purchased four autos from Ellis over the past years and we are satisfied with most recent purchase as well. years and we are satisfied with most recent purchase as well. More

Dealing with this company was very user friendly. Michael was very helpful and was very kind and got the job done for me in a very professional manner. I can't remember anyone handling a situation s Michael was very helpful and was very kind and got the job done for me in a very professional manner. I can't remember anyone handling a situation smoother than Micheal. EVER. The best! More

Professional, friendly and specific as for the future need of the car. A + to the place. need of the car. A + to the place. More

Best customer service and best service every time we bring our cars. Highly recommend for my friends and family. bring our cars. Highly recommend for my friends and family. More

Purchased our new 2023 Sorento Plug-In Hybrid. Had a couple of follow up questions with Christian. He got the answers I was looking for. Had a couple of follow up questions with Christian. He got the answers I was looking for. More

The repairs were completed on time, and were as described as was the bill for the repairs. The service advisor Diana Bell is a jewel and went out of her way to be helpful. as was the bill for the repairs. The service advisor Diana Bell is a jewel and went out of her way to be helpful. More

Came in for a service. Was told $130. When I checked out it was $150. Complimentary car wash looked like it was done by a 4 year old. Was told $130. When I checked out it was $150. Complimentary car wash looked like it was done by a 4 year old. More

Poor communication and follow up That was a week and a half ago. Our Kia experience with service has been horrible so we bought a new Ford Explorer. I have had to have the engine replaced twice and been w half ago. Our Kia experience with service has been horrible so we bought a new Ford Explorer. I have had to have the engine replaced twice and been without a car for months with both those experiences and 6 weeks this time just to be told that Kia dealers don’t honor each other’s warranty. This is a business model I never want to be associated with again. The associates were respectful but did not have timely follow up on promised expectations. More

Excellent service. Exceeded my expectations. Would definitely recommend to others. Looking forward to seeing you again. Exceeded my expectations. Would definitely recommend to others. Looking forward to seeing you again. More