Jim Ellis Kia of Kennesaw - Service Center

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our service team could help out. Thanks again for your business and kind words. Take care!

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Our service team does their best to get vehicles completed in a timely manner, but some delays may occur. Please don't hesitate reaching out to us if you have any further questions or concerns. Best regards.

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Larry and Sheldon were such great helps! Thanks again for your business and kind words. Take care and happy driving!

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care and happy driving!

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out to us if you have any further questions or concerns. Best regards.

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to share your recent experience with us. We deeply apologize for the inconvenience and frustration you encountered during your visit to our establishment. We strive to provide excellent customer service, and it is clear that we fell short of your expectations on this occasion. Please allow us to address your concerns and provide a resolution. We sincerely apologize for the lack of knowledge exhibited by the customer service representative you dealt with. It is our policy to ensure that our representatives are well-informed and capable of assisting customers with their inquiries. We understand how frustrating it can be to receive inaccurate or incomplete information, and we will take immediate steps to rectify this issue through additional training and supervision. Regarding the internet outage, we apologize for the lack of communication on our part. It was our responsibility to keep you informed about any disruptions in service, and we deeply regret that this was not done in a timely manner. We understand the frustration and inconvenience caused by this situation, and we will review our internal procedures to ensure that such lapses in communication are avoided in the future. Furthermore, we apologize for the confusion regarding the payment and receipt. We understand the importance of providing clear and accurate documentation for financial transactions. We are actively investigating this matter to identify the root cause of the oversight and to prevent similar incidents from occurring again. We will also reinforce the importance of promptly resolving customer inquiries to avoid any undue delays or confusion. We genuinely appreciate your feedback, as it helps us identify areas for improvement within our customer service department. Your concerns have been escalated to our management team, who will conduct a thorough review of the situation and take appropriate actions to address the issues you raised. We are committed to learning from this experience and ensuring that it does not repeat in the future. If you have any further questions or concerns, please reach out to us at sams@jimellis.com. Best regards.

Jim Ellis Kia of Kennesaw responded

Vicki, thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. If you have any further questions or concerns, please don't hesitate reaching out to our service manager via email at sams@jimellis.com. Best regards.

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your feedback with us, and we sincerely apologize for the inconvenience you experienced during your recent visit. We understand how frustrating it can be to have your car misplaced, and we regret any inconvenience caused. We want to assure you that we take your concerns seriously, and we have thoroughly reviewed the situation. While it is true that there was an unfortunate oversight in locating your vehicle initially, we are glad that you were able to locate it on the lot. Please accept our apologies for any stress or inconvenience this may have caused. Regarding the dead battery issue, we want to clarify that we have taken steps to address the situation in a satisfactory manner. Our records indicate that not only did we replace the battery free of charge, but we also provided you with a complimentary key during your visit. We hope that these gestures have helped rectify the initial inconvenience and demonstrate our commitment to your satisfaction. At our dealership, we strive to provide excellent customer service, and we genuinely appreciate your feedback as it allows us to identify areas where we can improve. Your satisfaction is of the utmost importance to us, and we assure you that we will take your comments into consideration to enhance our operations and prevent similar occurrences in the future. Once again, we apologize for any inconvenience caused, and we genuinely appreciate your patience and understanding throughout this process. Should you have any further questions or concerns, please do not hesitate to reach out to our customer service team, who will be more than happy to assist you. Thank you for choosing our dealership, and we hope to have the opportunity to serve you again in the future.

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear about the experience you've described, and we apologize for any inconvenience this may have caused. Please don't hesitate reaching out to us if you have any further questions or concerns. Best regards.