Jim Ellis Kia of Kennesaw - Service Center

Lack of Communication, my was in the shop for 10 months. There was no timeline given to me as when to expect to have th4 car fixed. There was no timeline given to me as when to expect to have th4 car fixed. More

Friendly and ready to help. Sometimes difficult to make appointments. Gentleman on phone was difficult to understand. Thx for asking Sometimes difficult to make appointments. Gentleman on phone was difficult to understand. Thx for asking More

After my last service appointment my vehicle was running rough I believe they forgot to put oil in my car during the oil change. I brought it to Mark's attention. After the recall appointment he came to to rough I believe they forgot to put oil in my car during the oil change. I brought it to Mark's attention. After the recall appointment he came to to show me there was oil in my vehicle. However, it looked to me as if they had just put oil in. Mark also stated my engine filter needed to be changed. I was just there the two weeks prior and if m it was fine. I feel that because they forgot to put oil in my vehicle the filter reflected was I was feeling when driving after my appointment. The're is no way I need a new engine filter in less than a year of owning this vehicle. This is not my first car and I pay close attention to my vehicles so I know when something is off. I just thank God my engine didn't blow because of their carelessness. Engine I got the car back it driver 100% better. Now I have to pay for an engine filter and service to replace it on my next visit smh. No one ever admits when they're at fault, just throw the cost to the owner. If I referred anyone here I would definitely advise them to check their vehicle after a service. Especially an oil change when that's not all they're doing. Also, the people that take your money after your visit need personalities. No one wants to give their money to people that don't even greet you properly. They just ask your name and take your payment all without even making eye contact! More

I will do half a star but was not an option. Phil was polite. Phones are not answer all the time, I had to rent a car for almost 4 weeks since mine was not working and no appointments were avail Phil was polite. Phones are not answer all the time, I had to rent a car for almost 4 weeks since mine was not working and no appointments were available. Then I was asked to pay $540 to check what the problem was since the code on the computer didn't show the problem. Last Kia I own. More

They have completed service on my vehicle twice and done a good job. However, even when you have an appointment it takes a little while to be seen. Be prepared to wait for a service advisor. a good job. However, even when you have an appointment it takes a little while to be seen. Be prepared to wait for a service advisor. More

This dealership lie sooo much to their customers and don’t fix your car they will come up with anything to not fix your car I will not recommend anyone to buy a Kia please go buy another brand cause Kia don’t fix your car they will come up with anything to not fix your car I will not recommend anyone to buy a Kia please go buy another brand cause Kia’s ain’t xxxx check engine light is always coming on More

Phil took great care of me! I will definitely be back Have a great day! I will definitely be back Have a great day! More

Great customer service, everyone was very nice and helpful. I will go back again. Thank you. helpful. I will go back again. Thank you. More

Service rep was amazing - however, simple oil change and tire rotation took 2 hr and they didn’t even put air in the tires to recommended level - disappointed enough that for 150$ I can go to a NTB, pay 1/3 tire rotation took 2 hr and they didn’t even put air in the tires to recommended level - disappointed enough that for 150$ I can go to a NTB, pay 1/3 less and get just as good a job in 30 mins … and the free wash?? Was just a spray down to remove loose dirt More

They did not seem to want to figure out what was wrong with my car. After it was “fixed” it was still broken and I got tired of dealing with them. There was one nice gentleman who helped me and got everyt with my car. After it was “fixed” it was still broken and I got tired of dealing with them. There was one nice gentleman who helped me and got everything taken care of. More