Jim Ellis Kia of Kennesaw - Service Center

Service was not very helpful in get my car looked at for a potential mechanical problem. My car is under warranty and I was told that they didn't have technicians to look at or repair my car. No one followe a potential mechanical problem. My car is under warranty and I was told that they didn't have technicians to look at or repair my car. No one followed up or offered any suggestions to assist me with my issues. This company is entirely too big not to be able to honor it's cars warranties. More

Wonderful experience. Jarod and Ellie were great. Couldn’t not ask for a better experience! Jarod and Ellie were great. Couldn’t not ask for a better experience! More

The service department doesn’t answer phone calls No customer information from the customer service person customer information from the customer service person More

This dealership provided Extremely Poor Communication and Extremely poor Customer service. This was noted throughout the complete customer care experience. Extremely poor Customer service. This was noted throughout the complete customer care experience. More

Awesome customer service! Was kept informed the entire time. Took longer than expected for an oil change and tire rotation but they were short staffed Was kept informed the entire time. Took longer than expected for an oil change and tire rotation but they were short staffed More

Great service and help very honest and up front with everything best around thanks for all you do everything best around thanks for all you do More

Ultimately, the service at this location is appalling. I did not have any work done because they did not think any additional work or diagnostics were needed (fingers crossed my vehicle is okay) after kee I did not have any work done because they did not think any additional work or diagnostics were needed (fingers crossed my vehicle is okay) after keeping my car in a lot for almost a month to do an hour’s worth of diagnostics. They do not set up any practical expectations and do not communicate unless you continuously call/text them for a response. My car was there almost a month and they did not even begin to look at it for 19-20 days (after calling daily for several days looking for updates). They told me that my car would be looked at in 10 days but did not even call in that 10 day period to tell me it would be extended. I had to call them multiple times. My DRIVEBLE car was scheduled there for a warranty “appointment” that ended up just being a drop off for a period of time, and then it ended up being more than twice as long. The cherry on top was that I had to rent a car at MY OWN expense and they did not expedite the process of looking at my car even though I told them that I was not told or given the expectation that I was dropping my car off. I know they are having a shortage of mechanics but the fact of the matter is, they funnel in more cars to their ever- growing queue without any concern for how this will deteriorate the service. My suggestion would be to go somewhere else or be very clear about any and all expectations, prices, and communication. My experience was very frustrating to say the least and they did not seem at all concerned by my complaints and brushed me off each time. I would never take my car back here and I’m considering selling my Kia all together just so I never have to deal with them again. Having the warranty was meaningless because it was nothing but a stress and financial burden on me. More

Not happy with the wait time. And probably won't be back. Before performing warranty covered work you should speak with customers to see if they want to wait. I purposely schedule And probably won't be back. Before performing warranty covered work you should speak with customers to see if they want to wait. I purposely schedule an express oil change according to the website due to my work schedule and unfortunately I had no idea another trailer warranty was being done. Which I feel like this was done already at another Kia Dealership. Train the new service advisor to communicate better next time. Now he was kind and courteous but never explained the trailer hitch warranty was being done until after I asked 2 hours later why is it taking so long. More

Dealership is clean with a convenient set up and location. Service advisors were friendly. Would go back again location. Service advisors were friendly. Would go back again More

Service was great! Ms. Diana is a sweetheart and my service technician Aaron was awesome. Ms. Diana is a sweetheart and my service technician Aaron was awesome. More