Jim Ellis Kia of Kennesaw - Service Center

Mark is the kindest service rep I have ever worked with. He made vehicle repairs not quite as unnerving as it usually is! He kept me apprised of the issue and the timeline while we waited. I will always use He made vehicle repairs not quite as unnerving as it usually is! He kept me apprised of the issue and the timeline while we waited. I will always use Jim Ellis for service and purchases! More

Following my 30,000 mile service we had a noisy AC. I came back same day and actually stood in service advisor area and unlike Moe’s / Chick Fil A - no one greeted me. Matter of fact - the service ce I came back same day and actually stood in service advisor area and unlike Moe’s / Chick Fil A - no one greeted me. Matter of fact - the service center manager saw me standing there unattended (made eye contact - I’ll have to assume he believed I was being helped) and the GM passed by me twice as well. As three of your advisors were eating lunch at their kiosk they weren’t real motivated to stop and ask me if I needed help. So I stood on the rug for nearly 12 mins before an advisor asked me if I’d been helped. I explained the issue and he then promptly took my car back. About that time Mark came in from his lunch and he immediately responded to my situation and assisted the technician to get my vehicle fixed and get back out and on the road. All that said, I really appreciate the consideration given by Mark and I’m not upset about the issue experienced following the service. Being looked at, not looked at and standing for 12 minutes after having been there most of the day while waiting on my service the day before was disappointing. The follow up call from your customer service team was a nice touch as well. More

Mark K. Is fabulous. He is friendly and courteous and explained the whole process so that I could understand what the process was going to be. He was easy to Is fabulous. He is friendly and courteous and explained the whole process so that I could understand what the process was going to be. He was easy to converse with so I felt comfortable asking questions! More

Very friendly and professional. The service department did a great job with my car while I was there. The service department did a great job with my car while I was there. More

It is convenient to where we live and has the right amount of people to get you started amount of people to get you started More

It was a good experience and I would like to come back for another visit for another visit More

Took car in for a recall. They had my car for 2 hours and then came to say they did not have the part for the recall. Was not happy🥶 left and my check engine light came on. They had my car for 2 hours and then came to say they did not have the part for the recall. Was not happy🥶 left and my check engine light came on. More

My vehicle was finally fixed after two months of sitting at this dealership. Our advisor chose not to communicate the status of my vehicle at times. Did not respond to voicemail or text at times. Dropped my at this dealership. Our advisor chose not to communicate the status of my vehicle at times. Did not respond to voicemail or text at times. Dropped my car off to be fixed on March 31 and did not receive it until May 26. I physically had to walk in the dealership to find him and find out what was going on with my vehicle. This was a whole journey to get the vehicle fixed I am just happy it’s over with. More

Don’t understand the super long wait just to look at my vehicle (1 month!). Once it was finally looked at, would have been nice to simply call me and let me approve the work while it was still in the garag vehicle (1 month!). Once it was finally looked at, would have been nice to simply call me and let me approve the work while it was still in the garage. Instead, I had to wait another day for some “maintenance work” to fix my vehicle. The next day it was several hours later than promised. Super inconvenient since I was trying to coordinate cars since you had it for over a month. Then when I arrived at the service center, it was super inefficient. No one even acknowledged I was there for about 10 full minutes. Then when they did, it was “I’ll be right with you”. Waited another 10 minutes to only be told to go to the counter to pay first…. Couldn’t you have told me that when I walked in? Then the payment team didn’t have my info yet so I get sent back to the person that told me to go to the counter. He said, “oh hi. I didn’t realize that was you!” Shouldn’t that be the first question you ask a customer looking confused and not knowing where to go? Finally that person was able to find my vehicle and I waited another 20 minutes to have someone pull around. Lastly, while not a major issue, everyone else that received their car found it had been washed. Mine was not. Is there a reason some are and others are not? More

Useless. Told me it would be 10-14 days before I could be inspected 3 weeks go by I still don’t here anything. I reach out to them multiple times after anothe Told me it would be 10-14 days before I could be inspected 3 weeks go by I still don’t here anything. I reach out to them multiple times after another week they said it was next in line then another week goes by and now they can’t identify the issue I eventually just moved it to another repair shop. Complete waste of time and horrible communication. More