Jim Ellis Kia of Kennesaw - Service Center

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to share your feedback about your recent experience with us. We sincerely apologize for any inconvenience you may have faced in regards to appointment wait times and the number of tasks identified during your visit. We understand that waiting for appointments can be frustrating, and we truly value your time. Our aim is to provide efficient and timely service to all our customers. We apologize if we fell short of your expectations in this aspect. Your feedback is invaluable to us, as it helps us to continually improve our services. We would love the opportunity to address your concerns and regain your trust. If you would be willing, please reach out to our customer service department at [contact information] so that we can discuss your experience further and work towards a resolution. Once again, we apologize for any inconvenience you faced, and we hope to have the chance to make it right. Thank you for giving us the opportunity to learn and grow from your feedback.

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Our service team has reached out regarding this visit, but please don't hesitate reaching out if you have any further questions or concerns. Best regards.

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to share your feedback about your experience at Jim Ellis. We deeply apologize for the inconvenience you faced with the timeline of your car repair and the issue with the windshield. Your satisfaction is of utmost importance to us, and we're truly sorry for any frustration you experienced during this process. We understand how essential it is to have a reliable and efficient repair service, and we regret that we fell short of your expectations in this instance. We strive to provide exceptional customer service and treat every customer as a part of our extended family. It's disheartening to hear that we failed to meet this standard during your interaction with us. Once again, we sincerely apologize for the negative experience you had at Jim Ellis. We value your feedback and will use it to improve our services moving forward. It is our hope that we can regain your trust and provide you with the quality service you deserve. Thank you for bringing this matter to our attention. We look forward to the opportunity to make things right. Best regards.

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! We do apologize for any inconvenience the delay may have caused you, and we do hope to earn your business again in the future. Thanks again for your business and kind words. Take care!

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care!

mjachetta responded

$138 plus tax for an oil change, they wrote on the RO, that I refused the tire rotation, because of the age of my tires! That’s simply was not the case!