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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,190 Reviews
Call Service Center (404) 445-2636

4,190 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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June 06, 2023

People are always friendly, service does get completed. Kia makes great cars. This rating is for their ability to do service in a timely manner. More

by R0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations regarding a timely manner on your vehicle's service. Our service team does their best to get vehicles serviced as soon as possible, but delays may occur sometimes. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

June 06, 2023

Salesman was great. Young lady in the finance office was very professional and friendly. I am upset the I paid 52,000 for a car and it doesn’t have floor mats More

by LULAS_ATTIC
Recommend Dealer
Yes
Employees Worked With
Chris Vallejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ellisa Meehan
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Jun 07, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your feedback regarding your recent car purchase. We appreciate your kind words about our team members that assisted you; their professionalism and friendliness are qualities we strive to maintain throughout our team. We understand your disappointment and frustration about the absence of floor mats in your new vehicle. We apologize for any inconvenience this may have caused you. While we empathize with your concerns, we would like to clarify that floor mats are typically considered an additional accessory, and they are not always included as standard equipment on new vehicles from the factory. We truly value your business, and we want to make sure you are completely satisfied with your purchase. Please reach out to our customer service department, and we will be more than happy to assist you in obtaining the floor mats you desire for your new car. We are committed to addressing your concerns and finding a suitable resolution that meets your needs. Once again, we appreciate your feedback, as it allows us to continuously improve our services and ensure a better experience for our valued customers. Thank you for choosing our dealership, and we look forward to serving you again in the future.

June 02, 2023

Mark kept my car for 6 weeks. He is a liar. Not a good service advisor. More

by mollyoshi
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. We've passed your feedback along to our team, and please don't hesitate reaching out if you have any further questions or concerns. Best regards.

June 02, 2023

The service was top notch. The service writer, Diana was very helpful. While I was waiting she came over to update me and she remembered me from previous visits. More

by bobhomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Jun 05, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was such a great help! Thanks again for your business, and we hope to see you next visit. Take care!

June 02, 2023

On time appointment and live the technician video that was sent after inspection. Dealership also provide Lyft for transportation to and from my house as car was being completed. More

by rdvel002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth Parr
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Jun 05, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your kind words, and we hope to see you next visit. Take care!

May 30, 2023

Each time I go it is always amazing customer service and I never wait longer than expected More

by TAMIASEMAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team can always help out! Thanks again for your business, and we hope to see you next visit. Take care!

May 30, 2023

This was the WORST customer service that I have received ever. Jim Ellis KIA had my car for a minor repair for a month. I has to pay for a rental. No one called me, kept me updated. I could not reach anyone More

by fuskiegirl21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Garrabrant
Report | Print
May 31, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Regarding loaner vehicles, we strive to have a fleet available to accommodate our customers' needs. However, there are instances where loaner vehicles may not be immediately available due to high demand or unforeseen circumstances. We apologize for the inconvenience this caused you. If you have any further questions or concerns, please don't hesitate reaching out to us via email at sams@jimellis.com. We look forward to hearing from you. Best regards.

May 30, 2023

They are friendly and give great advice on how to keep and maintain my vehicle. More

by FEFEPRESSLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
May 30, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We're so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

May 27, 2023

Just picked my car up after one month with no transportation for a very minor repair. They never let me know what was going on, cost anything. I will never go there again or buy a car from them. More

by fuskiegirl21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Garrabrant
Report | Print
May 29, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear about the experience you've described, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out to us if you have any further questions or concerns. Best regards.

May 27, 2023

Always a pleasant experience. Staff is helpful. Waiting room and lounge areas are very nice. Check out process is easy. More

by KOSRON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
May 29, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business, and we hope to see you next visit. Take care and happy driving!

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