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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,294 Reviews
Call Service Center (404) 445-2636

4,294 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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July 31, 2023

I went in for a dealer update on the software. They took care of it and went ahead and checked the car, inflated the tires, and ran it through the car cleaning machine. It was done reasonably quic More

by HARRYEPRICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norris Burns
Report | Print
Aug 01, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

July 31, 2023

I have come to this dealership twice. My warranty is never serviced. I called & asked for a manager. No one has refunded my call. I have had a terrible experience. This is highly unprofes More

by Parker
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Garrabrant
Report | Print
Jul 31, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Due to your username on here, I'm unable to locate you in our customer database. Please reach out to us via email at madisonm@jimellis.com if you have any further questions or concerns regarding your visit. Best regards.

July 29, 2023

The dealership is amazing, the service advisor Diana Bell keep you updated all the way on the process and the Tech Adnan(Aiden) is very knowledgeable! More

by SPEUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adnan Beganovic, Diana Bell
Report | Print
Jul 31, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was such a great help! Thanks again for your business and kind words. Take care!

July 28, 2023

The service was good, but the dealership had our car for a month, which was inconvenient. Other than that they are good More

by watersd4371
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

July 28, 2023

Mark is great. We’re always happy with our service at Jim Ellis KIA in Kennesaw More

by Candymccall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
Report | Print
Jul 28, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

July 28, 2023

Reliable, honest, consistent, fast, trustworthy, quick, communication, clean, great, fantastic, nice, better than Cartersville, #1 More

by CE01736
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
Report | Print
Jul 28, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

July 28, 2023

I waited for 4 hours for a simple oil change. I was never updated with times and wasn’t told a price before More

by baltrusgillian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Garrabrant
Report | Print
Jul 28, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

July 27, 2023

Nice guys. Kias are trash. Stop selling them. Mine had engine failure and Kia told me to kick rocks. I’m glad I was able to afford a new car but there are some More

by codytibbitts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
Report | Print
Jul 27, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

July 26, 2023

My sons car was there for two months before they made the repairs when it was returned to him and had a broken windshield and now they don’t want to fix it More

by donna248115@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diana Bell, Todd Garman
Report | Print
Jul 27, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

Jul 27, 2023 -

donna248115@gmail.com responded

Will never buy a car from Jim Ellis again you do not treat people like you say you do!!! This was terrible!

Aug 08, 2023 -

donna248115@gmail.com responded

If the car goes in your dealership with a good windshield and it comes out with a broken windshield, why wouldn’t you fix it?

Aug 08, 2023 -

donna248115@gmail.com responded

Fix the broken windshield it happened there!!

July 25, 2023

This dealership the worst customer service of any dealership I’ve ever purchased a new vehicle with. Everyone is nice pre-purchase and completely disregard customers after purchase. I regret making a More

by jlogan13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Joyce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Johnson , Sam Stewart
Report | Print
Jul 26, 2023 -

Jim Ellis Kia of Kennesaw responded

We sincerely appreciate you for sharing your review and taking the time to provide us with your feedback. Your thoughts are incredibly valuable to us. We are sorry to hear that we fell short of your expectations, and we deeply apologize for any inconvenience this may have caused. After discussing the matter with our service manager, we discovered that a battery was generously provided to you at no charge, which means we don't have any claim to file for your reimbursement. To resolve this matter further, we recommend reaching out to Kia directly, as they will be able to assist you with the reimbursement process from this point onwards. If there's anything else we can do to assist you, please don't hesitate to let us know. We value your satisfaction and strive to make things right. Best regards.

Jul 26, 2023 -

jlogan13 responded

I did reach out to Kia directly, back in may as I was previously advised to do. The service manager was routed into the resolution with the KIA case, the service manager advised back in May, he would handle it and have the reimbursement mailed to me, despite the “confusion”. When I followed up, he lost the paperwork and nothing was being sent. He said once again he’ll handle it immediately and call me later that evening, well he did not. KIA closed the case based on this being handled at the dealership. I’m being pushed back and forth. This is not right. The service manager dropped the ball several times along with his staff.

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