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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,189 Reviews

4,189 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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May 24, 2023

Not the same dealership anymore. Going down over the past few years. Just not good anymore. More

by DARRIUS-58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
May 24, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your feedback with us. At our dealership, we strive to provide excellent service and ensure customer satisfaction. We understand that changes can sometimes impact the overall experience, and we apologize if you have noticed any decline in our standards. Your feedback will help us identify areas for improvement and make necessary adjustments to regain your trust. We would appreciate the opportunity to learn more about your specific concerns and address them directly. Please feel free to reach out to our customer service team, and we'll be more than happy to assist you further. Best regards.

May 24, 2023

We purchased a Kia and it had 5 recalls on it. They fixed it quickly and got us in very quickly. More

by marciamburke49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Wallis
May 25, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business, and we hope to see you next visit. Take care!

May 22, 2023

This is a great no fuss dealer, they get you in and out as quickly as possible. More

by keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katherine Nunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Garman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ellisa Meehan, Caitlyn Hays
May 23, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you for your wonderful review! We greatly appreciate your feedback and are delighted to hear that you had a positive experience with our dealership. Your satisfaction is our priority, and we're glad that we could meet your expectations. Thank you for choosing our dealership, and we look forward to serving you again in the future. If you have any further questions or need any assistance, please don't hesitate to reach out. Take care!

May 21, 2023

Great communication and service . Completed in very timely manner. Thank you again!! Always kept me informed. More

by MICKEYR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Pond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Nunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Vallejo, Lina Vallejo, Elizabeth Parr
May 23, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you for your fantastic review! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with our dealership. It's wonderful to know that our team provided you with great communication, timely service, and kept you well-informed throughout the process. Customer satisfaction is our top priority, and we're delighted to have met your expectations. Thank you for choosing our dealership, and we look forward to serving you again in the future. If you have any further questions or need any assistance, please don't hesitate to reach out.

May 20, 2023

Taylor Holley was amazing. She was on point and answered all questions I had. Thank you for a great experience. More

by kkholley2528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Holley
May 23, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you for your wonderful review! We're delighted to hear that Taylor provided you with an amazing experience. Her dedication to providing exceptional service and addressing all your questions is greatly appreciated. We're thrilled to have been a part of your positive experience, and we look forward to serving you again in the future. If you have any further questions or need any assistance, please don't hesitate to reach out. Thank you once again for your kind words. Take care and happy driving!

May 19, 2023

Car was taken in a timely manner. Staff was kind. Staff was friendly, nice, and responsive More

by CynitaSportage2017
Recommend Dealer
Yes
Employees Worked With
Tommy Wallis, Tommy Wallis
May 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy we could help out! Thanks again for your business and kind words. Take care!

May 19, 2023

5 MR Curry was very understanding and helpful. He made time to explain every aspect of the vehicle and even took the time to take a call after the purchase to clarify a feature on the vehicle. More

by russellzacherl@hotmail.com
Recommend Dealer
Yes
Employees Worked With
Mr Curry
May 23, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to share your positive experience with us! We greatly appreciate your kind words and are thrilled to hear that Mr. Curry provided you with exceptional service during your visit to our dealership. Our team strives to ensure that every customer feels valued and receives the attention and assistance they need, so it's wonderful to know that Mr. Curry went above and beyond to meet your expectations. We are delighted that he took the time to thoroughly explain all aspects of the vehicle and even extended his assistance after the purchase to clarify a feature. It's these little details that make a big difference in the overall customer experience, and we are glad Mr. Curry was able to provide that for you. We will be sure to pass along your appreciation to Mr. Curry for his outstanding support and dedication. It's customers like you who inspire us to continue delivering excellent service. If you have any further questions or need any additional assistance, please don't hesitate to reach out to us. We are always here to help. Thank you once again for your kind words and for choosing our dealership. We look forward to serving you in the future and providing you with continued exceptional service. Take care and happy driving!

May 18, 2023

Overall Good service. They are a little slow is my only complaint on any service work there. I usually am a waiter. More

by jennsw67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
May 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business, and we do apologize for the delay during your visit. We hope to see you next visit, take care!

May 18, 2023

Great team. Very efficient and pleasant. Pleased with pricing. Happy with the inventory and the fact they had the exact vehicle I was looking for. More

by rhwallace3
Recommend Dealer
Yes
Employees Worked With
Katherine Nunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ellisa Meehan
May 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope you love your new vehicle. Take care!

May 18, 2023

Very nice and friendly staff members at Jim Ellis Kia at Kennesaw. Awesome good job. More

by Nikkia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
May 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Nikkia, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we you love your new vehicle. Take care!

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