Jim Ellis Kia of Kennesaw - Service Center

Great place! Friendly staff with good knowledge of their cars. Will get another car from them in the future. Friendly staff with good knowledge of their cars. Will get another car from them in the future. More

Hand dealership is very friendly and very organized I would recommend anyone to shop at Kia Kennesaw would recommend anyone to shop at Kia Kennesaw More

Service center is beyond horrible. I will never bring my car to this location for service again. They overpromise, knowing they are lying. I received notification that my parts arrived I will never bring my car to this location for service again. They overpromise, knowing they are lying. I received notification that my parts arrived but the day I went to pick up my vehicle, I was still missing a part. They are very horrible with communication, I had to hound them just for updates on my car. The updates that were given were all lies. They never even communicated about the part that’s still missing upon me picking up my vehicle, I had to ask the GM Michael about it, who then informed me that the missing part has not come in yet but since my car was still drive-able, they didn’t want to keep me waiting. I feel like they accept so many cars for the money, knowing that they don’t have the staff and/or parts to take in as many cars as they do. My car was towed off their lot on the 13th of July, they didn’t notice it until the 21st of July, when they called me to let me know. Your car is NOT safe on their lot. However. It’s been three days since I’ve picked up my vehicle, I have reached out to them on giving me an ETA about my missing part and of course, NO RESPONSE. Diana who was my first advisor was never good w/ communication, which made me switch over to Phil. Phil is pretty decent but he has to work on overpromising, every day he said my car was going to be ready, it wasn’t. Sam the service manager is completely pathetic, he never returns calls, gets upset like a child and shows it. A waste of grown man. Michael the GM, is pleasant. Although, he doesn’t run away from problems, he lacks at accepting accountability. Business is business, whatever the vehicle was purchased from the Kennesaw dealer or not, the day his service department took on apportionments, was the day they signed up to do business. Whether you’re a franchise or corporate dealership, you’re still KIA. Learn how to do business properly. Anyways, still waiting on my missing part, we’ll see how long this takes. Side note: They had my car since March 27, 23 and my appointment was March 28, 23. I picked up my vehicle on July 18th, with a part still missing. Never again. More

Excellent service, polite employees, fast and reliable work on my car! Thank you for great service. work on my car! Thank you for great service. More

Been going there for 9 years & have never been disappointed with level of service and I love my service advisor Diana Bell! disappointed with level of service and I love my service advisor Diana Bell! More

Service department is friendly and engaging. They treated me as a customer politely and respectfully. Clear expectations were set and met. Staff is respectful polite and not overbearing. Facilit They treated me as a customer politely and respectfully. Clear expectations were set and met. Staff is respectful polite and not overbearing. Facility waiting room and restrooms are spotless. More

The dealership is centrally located. The staff is courteous and friendly. They are attentive and the location is clean and attractive. The staff is courteous and friendly. They are attentive and the location is clean and attractive. More

Poor experience due to lack of communication and the 2 1/2 months my car was there. 1/2 months my car was there. More

Car was not wash and the oil change reminder was not reset on The car. reset on The car. More

Nick Morrow was absolutely amazing. He didn’t waste our time & got straight to the point. We never felt pressured or that he was trying to put a show on for us like the other dealership He didn’t waste our time & got straight to the point. We never felt pressured or that he was trying to put a show on for us like the other dealerships we visited. More