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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,294 Reviews

4,294 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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July 19, 2023

Diana was very thorough and courteous considering our vehicle, and the safety of my family More

by scmitchell27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Jul 25, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

July 19, 2023

Mark is great to work with and ensures that your auto needs are taken care of. A pleasure to work with More

by echo55echo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Kerkoski
Jul 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

July 15, 2023

Very unfriendly and not compassionate. No willingness to help. Had to call several times to try to get an answer and always felt like a bother. More

by Taviaplacella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Norris
Jul 18, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

Jul 18, 2023 -

Taviaplacella responded

No one has called me back. Bad communication between the general manager, service manager and repair analyst. I need someone to call me back ASAP.

Jul 18, 2023 -

Taviaplacella responded

Horrible!

Jul 18, 2023 -

Jim Ellis Kia of Kennesaw responded

Taviaplacella, due to your Dealer Rater username, I'm unable to pull up your customer account. Would you please send us an email with your contact information to madisonm@jimellis.com so we can get someone in touch with you? Best regards, Madison Magnus, Customer Loyalty Manager

July 15, 2023

I liked that they were quick and that it was a very clean service area. More

by Kdurandgarlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jul 18, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

July 14, 2023

Great service. Thay make sure you are taken care of and they are very professional. More

by ARIKAVAUGHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell, Brandon Pond
Jul 18, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

July 13, 2023

The reason I come to Kia dealership is Dianna Bell’s exceptional customer service. Her experience and knowledge with my car’s service is exceptional. She cares about her customers and makes sure I’m s More

by LEAMAC1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Jul 18, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that Diana was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

July 13, 2023

Great service. Got the service done quicker than promised. Car was cleaned and delivered to the front parking More

by mretz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

July 12, 2023

Terrible service! They kept my car well over expected diagnostic of check engine light. After receiving my car once fixed the engine light came back on for misfiring w More

by Kvass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Garrabrant
Jul 18, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out to us if you have any further questions or concerns. Best regards.

July 11, 2023

Everyone at the Kennesaw dealership is very friendly and helpful . They got me out in no time when I came in for the latest recall. I like the video from the tech that lets you know what’s happening with yo More

by jdymatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski, Sam Stewart
Jul 12, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

July 11, 2023

The team makes you feel welcomed and happy to be there from the minute you pull in the driveway. Mark has now been my advisor twice and I will request him every time. More

by LISA_ROMELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
Jul 12, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

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