Jim Ellis Kia of Kennesaw - Service Center

This is my favorite KIA dealership in the area, even if I drive the farthest for it to get service. drive the farthest for it to get service. More

Strangely, my car was returned to me with two very small but deep scrapes/scratches on my right front fender. I rarely drive the car, so I am certain it happened while I was getting it serviced. Nobody said but deep scrapes/scratches on my right front fender. I rarely drive the car, so I am certain it happened while I was getting it serviced. Nobody said a word to me, and I noticed it the moment I got home. More

This was one of the worst experiences I have ever had with a dealership. My car was suppose to be serviced for about 2 weeks and it was in for 2 months. After I picked up my car I had to bring it pack 4 with a dealership. My car was suppose to be serviced for about 2 weeks and it was in for 2 months. After I picked up my car I had to bring it pack 4 times in 4 days for issues I noticed that they completely ignored. Communication was awful, I have to call 23 times or more a day just to get someone to answer. I left over 20 voicemails over the time my car was being serviced and they were all ignored. They had questions or services that I was asking to have done and when I would come to get my car or have a conversation they had no clue of the existence of the requests. It was a constant game of me asking then and double checking that they did their job. Even beyond the services they did to my car, when I got my car back it was filthy even though they “cleaned it”. There was dust all over the dash because it was sitting for 2 months, smear marks on the glass from where they “wiped it down”, and greasy hand prints all over my interior. This could not have been a worse experience and I just worked to get my vehicle drivable again so I could take it to another dealership. More

Great experience. Mark who works in the service department was extremely helpful and concerned about the issues with my sister's car. I was able to text him with any q Mark who works in the service department was extremely helpful and concerned about the issues with my sister's car. I was able to text him with any questions or concerns about the car. Because of him my sister will only takes her car to be serviced at your location. I would give you and A+++. More

This was overall a great experience. Everyone was very nice and informative! Sheldon was awesome to work with! Everyone was very nice and informative! Sheldon was awesome to work with! More

Bought a 2015 Corolla from them on Monday (05/01/2023) and everything went fast and smooth. Paid cash for the car and was in and out really fast. Car needed a few thing done on it and they got everything and everything went fast and smooth. Paid cash for the car and was in and out really fast. Car needed a few thing done on it and they got everything done by Friday (03/05/2023). As long as far gives me no issues, I am very satisfied with Jim Ellis Kia of Kennesaw. More

Always short staffed. Not greeted and helped in a timely manner- took an hr to check me in when I had an APPOINTMENT . HOURS spent at the dealership for a simple oil chang Not greeted and helped in a timely manner- took an hr to check me in when I had an APPOINTMENT . HOURS spent at the dealership for a simple oil change.No notes entered about a previous issue that now has to be escalated to the manager who I’m yet to hear from. And then I hear that my issue may or may not be resolved at the dealers expense when the dealership caused the issue in the first place?! I’ve been a Jim Ellis customer for 30 years with multiple VWs and Audis. This Kia location DOES NOT live up to the legacy. Diana is ok / friendly but has too much going on and is not focused on the issues at hand. More

Service was great and wish they had more mechanics and friendly staff and nice break room friendly staff and nice break room More

Mark was professional, & polite. work was done on one heat housing (cut instead of replacing heat shield) on a wheel to replace lug nuts. I found this while putting new brakes on sam work was done on one heat housing (cut instead of replacing heat shield) on a wheel to replace lug nuts. I found this while putting new brakes on same day. More

Lack of communication with me. No text message updates; no voicemail. POOR CUSTOMER SERVICE Kia floods the market with vehicles but cannot provide necessary support. No text message updates; no voicemail. POOR CUSTOMER SERVICE Kia floods the market with vehicles but cannot provide necessary support. More