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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,294 Reviews
Call Service Center (404) 445-2636

4,294 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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July 04, 2023

Horrible customer service. Nobody calls you back. My car has been there for six months and not one person has reached out. I took my car in two moths before the engine complete More

by chinasau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Joyce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Mark Kerkoski, Sam Stewart, Michael Garrabrant, Tommy Wallis
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Jul 05, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out to us via email at sams@jimellis.com. Best regards.

Jul 05, 2023 -

chinasau responded

Why should I have to reach out? You should be the ones reaching out at this point. I have been reaching out. You are the ones that do not communicate and take customers money without fixing the problem.

July 03, 2023

The staff was courteous and polite. Informed me of a recall, which was completed along with my request within a reasonable time frame. More

by Bmtheo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Wallis
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Jul 05, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

July 02, 2023

We have purchased four autos from Ellis over the past years and we are satisfied with most recent purchase as well. More

by ladesparte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Padrrson
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Jul 03, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

July 02, 2023

Dealing with this company was very user friendly. Michael was very helpful and was very kind and got the job done for me in a very professional manner. I can't remember anyone handling a situation s More

by Prudence.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Garrabrant
Report | Print
Jul 03, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Michael was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

July 02, 2023

Professional, friendly and specific as for the future need of the car. A + to the place. More

by Bellaacat@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
Report | Print
Jul 03, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

July 01, 2023

Best customer service and best service every time we bring our cars. Highly recommend for my friends and family. More

by AELITAHUNT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Jul 03, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and recommendation, and we hope to see you next visit. Take care!

June 30, 2023

The repairs were completed on time, and were as described as was the bill for the repairs. The service advisor Diana Bell is a jewel and went out of her way to be helpful. More

by douglair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Jul 03, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

June 30, 2023

Purchased our new 2023 Sorento Plug-In Hybrid. Had a couple of follow up questions with Christian. He got the answers I was looking for. More

by TOM.R.DANNER
Recommend Dealer
Yes
Employees Worked With
Christian V
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Jul 03, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Christian was such a great help! Thanks again for your business and kind words, and we hope you love your new Sorento PHEV. Take care and happy driving!

June 29, 2023

The service was great, Mark was very knowledgeable and took care of all my concerns. More

by VICTORIA.BERKELEY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
Report | Print
Jul 03, 2023 -

Jim Ellis Kia of Kennesaw responded

Victoria, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

June 29, 2023

Came in for a service. Was told $130. When I checked out it was $150. Complimentary car wash looked like it was done by a 4 year old. More

by mdwalterss
Recommend Dealer
No
Report | Print
Jul 03, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out if you have any further questions or concerns, and we hope to earn your business in the future. Best regards.

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