Jim Ellis Kia of Kennesaw - Service Center

It took too long even though I had an appointment. Car was washed but not clean enough. Car was washed but not clean enough. More

Mark is awesome - even for an army guy! ! Would definitely go back for further service. ! Would definitely go back for further service. More

Daina Bell I mean 😢 t took about 3 months and I calling every day but they got the job done and am super glad I have my car back every day but they got the job done and am super glad I have my car back More

Addressed me promptly, kept me informed Friendly and professional service just like always Love Jim Ellis Kia professional service just like always Love Jim Ellis Kia More

Service was slow. Communication was terrible. Prices were inflated. The service “advisor” didn’t know anything about cars. First they told me I needed a repair immedia Communication was terrible. Prices were inflated. The service “advisor” didn’t know anything about cars. First they told me I needed a repair immediately and then when they realized they didn’t have the part said it was ok to drive for a few days. Definitely better than Ed Voyles but that isn’t saying much. And when I went back to find my car - they lost it. And while I waited an hour not one person came out to tell me what was going on. More

Always pleased with the service department. The chairs in the waiting areas could be more comfortable. The chairs in the waiting areas could be more comfortable. More

I purchased a Telluride from them only because they had the vehicle I wanted at a price I was willing to pay. It’s a good hour from my home. As for the SERVICE department, that rating would be a zero. the vehicle I wanted at a price I was willing to pay. It’s a good hour from my home. As for the SERVICE department, that rating would be a zero. More

Beware of this company, they are NOT fair OR good at their ability to diagnose the problems with your car. they GUESS what the problem is and swap parts at your expense. I was charged 1700$ to replace their ability to diagnose the problems with your car. they GUESS what the problem is and swap parts at your expense. I was charged 1700$ to replace the rack and pinion that was replaced before I bought it, a few months earlier. after they did that, the problem I took it to them for was still there PLUS several new issues. i tried to complain and was escorted from their property. BEWARE YA'LL More

Great job on everything Very welcoming aim to please and concern about there customers and concern about there customers More

I went there because I received a notice about the recall. They said they would notify me when the part arrives. A monthly or two went by I never heard from them. I called to check the status they sai recall. They said they would notify me when the part arrives. A monthly or two went by I never heard from them. I called to check the status they said the part comes in every week. I Went in at the appointed time they gave me to have the part installed. They said it would take 1.5-2 hours. It took 3 hours. They Stated they had an influx of cars which made no sense I had an appointment I wasn’t a walk-in. Overall they just never seem to care when you go there. More