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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,189 Reviews
Call Service Center (404) 445-2636

4,189 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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April 15, 2023

Mark was an excellent Service Rep. The dealership was very clean and well organized.EXCELLENT RATING! More

by Probably my email address
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

April 14, 2023

All were courteous and the business was clean. Mark was pleasant and knowledgeable. The business was busy but quiet and efficient. More

by MURPH1406
Recommend Dealer
Yes
Employees Worked With
Mark K
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Apr 17, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

April 14, 2023

I am a new customer snd my service experience was great. Andrew was very pleasant and professional. More

by Shard_davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Apr 17, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Andrew was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

April 14, 2023

Mr Mark made my experience great wish I new him before I bought my suv from another dealership More

by AnnPhilpot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

April 13, 2023

They had my car for months and did no work on it has to keep calling to check on my car to no avail when I went up there they told me there was nothing they can do for me and I could not get another car More

by K3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Joyce
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Wallis
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Apr 13, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. If you have any further questions or concerns, please reach out to us at sams@jimellis.com. Best regards.

April 12, 2023

The appointment feature from the app. Was not helpful at all.i had to call about service both times and I've only had my car for 4 days! More

by BARBARA.LOWERY88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Pond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany McGraw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Morrow
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Take care!

April 12, 2023

Always very organized and personal They are very attentive to your needs and requests. More

by MICKEYR
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove and Chris Vallejo
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Apr 12, 2023 -

MICKEYR responded

Thanks Kris and Chris

April 11, 2023

Love working with Diane. She always so professional and address all of my concerns regarding my Service. She treats me like family. More

by Stewart2015K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Apr 11, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

April 11, 2023

Three weeks for an alternator repair with no rental coverage is ridiculous! I had it towed there thinking the dealer would be my best option. More

by Theresaflash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Stewart
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wargas
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Apr 12, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out to us if you have any further questions or concerns. Best regards.

April 10, 2023

Everybody did a great job during this maintenance visit. Very friendly and accommodating. Thank you!! More

by rhitebrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Apr 10, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next time. Take care!

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