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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,293 Reviews
Call Service Center (404) 445-2636

4,293 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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June 17, 2023

Didn’t address my concern. Basically argued with me. Haven’t updated part order yet More

by Vicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Vicki, thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. If you have any further questions or concerns, please don't hesitate reaching out to our service manager via email at sams@jimellis.com. Best regards.

June 15, 2023

Service was not very helpful in get my car looked at for a potential mechanical problem. My car is under warranty and I was told that they didn't have technicians to look at or repair my car. No one followe More

by tyrone.starwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
unk
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Jun 16, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear about the experience you've described, and we apologize for any inconvenience this may have caused. Please don't hesitate reaching out to us if you have any further questions or concerns. Best regards.

June 15, 2023

They lost my car. We had to drive there and find it on the lot. It sat there for 9 weeks then they refused to change the dead battery. More

by MEGSMREKAR
Recommend Dealer
No
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Jun 16, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your feedback with us, and we sincerely apologize for the inconvenience you experienced during your recent visit. We understand how frustrating it can be to have your car misplaced, and we regret any inconvenience caused. We want to assure you that we take your concerns seriously, and we have thoroughly reviewed the situation. While it is true that there was an unfortunate oversight in locating your vehicle initially, we are glad that you were able to locate it on the lot. Please accept our apologies for any stress or inconvenience this may have caused. Regarding the dead battery issue, we want to clarify that we have taken steps to address the situation in a satisfactory manner. Our records indicate that not only did we replace the battery free of charge, but we also provided you with a complimentary key during your visit. We hope that these gestures have helped rectify the initial inconvenience and demonstrate our commitment to your satisfaction. At our dealership, we strive to provide excellent customer service, and we genuinely appreciate your feedback as it allows us to identify areas where we can improve. Your satisfaction is of the utmost importance to us, and we assure you that we will take your comments into consideration to enhance our operations and prevent similar occurrences in the future. Once again, we apologize for any inconvenience caused, and we genuinely appreciate your patience and understanding throughout this process. Should you have any further questions or concerns, please do not hesitate to reach out to our customer service team, who will be more than happy to assist you. Thank you for choosing our dealership, and we hope to have the opportunity to serve you again in the future.

June 15, 2023

Not very responsive and impossible to reach service team member by phone . Team members do not return calls or texts promptly More

by Ptroughton
Recommend Dealer
No
Employees Worked With
Andrew Wargo
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Jun 16, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear about the experience you've described, and we apologize for any inconvenience this may have caused. Please don't hesitate reaching out to us if you have any further questions or concerns. Best regards.

June 14, 2023

Wonderful experience. Jarod and Ellie were great. Couldn’t not ask for a better experience! More

by STANLEY_W
Recommend Dealer
Yes
Employees Worked With
Katherine Nunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarod was 5 Star , Ellisa Meehan
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Jun 15, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jarod and Ellie were such great helps! Thanks again for your business and kind words. Take care and happy driving!

June 11, 2023

The service department doesn’t answer phone calls No customer information from the customer service person More

by K.OWALEWSKI17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above
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Jun 13, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out to us via email at sams@jimellis.com if you have any further questions or concerns. Best regards.

June 11, 2023

This dealership provided Extremely Poor Communication and Extremely poor Customer service. This was noted throughout the complete customer care experience. More

by cchudson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Joyce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out to us via email at sams@jimellis.com if you have any further questions or concerns. Best regards.

June 10, 2023

Awesome customer service! Was kept informed the entire time. Took longer than expected for an oil change and tire rotation but they were short staffed More

by johnmlincsek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
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Jun 12, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that our service team could help out. We do apologize for the delay on your vehicle's service, and we truly appreciate your patience and understanding. We look forward to seeing you next time, take care!

June 09, 2023

Great service and help very honest and up front with everything best around thanks for all you do More

by HUNTSHOBBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Jun 09, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care!

June 09, 2023

Not happy with the wait time. And probably won't be back. Before performing warranty covered work you should speak with customers to see if they want to wait. I purposely schedule More

by brandonwilson1978
Recommend Dealer
No
Employees Worked With
I don't remember his name
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Jun 13, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. We've passed along your feedback to our team to prevent this from happening in the future, and please don't hesitate reaching out if you have any further questions or concerns. Best regards.

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