Jim Ellis Kia of Kennesaw - Service Center

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear about your experience with us, and we apologize for any inconvenience this may have caused you. If you have any further questions or concerns, please don't hesitate reaching out to us via email at sams@jimellis.com. Best regards.

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations regarding a timely manner on your vehicle's service. Our service team does their best to get vehicles serviced as soon as possible, but delays may occur sometimes. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

Jim Ellis Kia of Kennesaw responded

We sincerely apologize for the inconvenience and frustration you experienced during your recent interaction with our repair service. We understand that the delay in inspecting your vehicle and the lack of communication regarding its status were highly disappointing and did not meet your expectations. We understand the importance of timely updates and transparent communication. However, it seems that we fell short in this regard, and we sincerely apologize for the lack of information provided during the extended period. We acknowledge that our communication should have been more proactive and consistent to keep you informed about the progress of your vehicle's inspection. We deeply regret that we failed to meet your expectations and that you had to seek assistance from another repair shop. We understand that you had to endure unnecessary delays and inconvenience due to our shortcomings. Rest assured, we will learn from this situation and take steps to prevent similar issues from recurring in the future. Should you ever reconsider giving us another opportunity to serve you, we would be grateful. We assure you that we will go the extra mile to ensure a positive experience that reflects our commitment to exceptional service. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. Best regards.

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your feedback regarding your recent car purchase. We appreciate your kind words about our team members that assisted you; their professionalism and friendliness are qualities we strive to maintain throughout our team. We understand your disappointment and frustration about the absence of floor mats in your new vehicle. We apologize for any inconvenience this may have caused you. While we empathize with your concerns, we would like to clarify that floor mats are typically considered an additional accessory, and they are not always included as standard equipment on new vehicles from the factory. We truly value your business, and we want to make sure you are completely satisfied with your purchase. Please reach out to our customer service department, and we will be more than happy to assist you in obtaining the floor mats you desire for your new car. We are committed to addressing your concerns and finding a suitable resolution that meets your needs. Once again, we appreciate your feedback, as it allows us to continuously improve our services and ensure a better experience for our valued customers. Thank you for choosing our dealership, and we look forward to serving you again in the future.

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was such a great help! Thanks again for your business, and we hope to see you next visit. Take care!

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. We've passed your feedback along to our team, and please don't hesitate reaching out if you have any further questions or concerns. Best regards.

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your kind words, and we hope to see you next visit. Take care!

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We're so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team can always help out! Thanks again for your business, and we hope to see you next visit. Take care!