Jim Ellis Kia of Kennesaw - Service Center

I noticed that the water coolant started to leak after they replaced the spark plugs of my 2016 Kia Sorento, which was never an issue before dropping off my vehicle at the dealership. Also, water coolant they replaced the spark plugs of my 2016 Kia Sorento, which was never an issue before dropping off my vehicle at the dealership. Also, water coolant tank was empty when they returned my vehicle to me. I always have a habit of checking the oil and water coolant level before starting my Kia Sorento and hitting the road. So, my water coolant was in a full level before dropping off my Kia Sorento at the dealership. I called and left a message to the service advisor, Diana Bell, who assisted me to address the issue. More

Very friendly staff and great service. They answered my questions quickly and with care. However, I felt rushed into signing a deal and did not have time to research my options. This is pa They answered my questions quickly and with care. However, I felt rushed into signing a deal and did not have time to research my options. This is partially on me More

They had our car for 5 weeks to replace the air conditioning which is a 2-3 weeks more than std time in the industry. The parts were received by the dealership and available for install 16 days bef conditioning which is a 2-3 weeks more than std time in the industry. The parts were received by the dealership and available for install 16 days before the job was done. Service rep had very poor communication initially, it was slightly better after we contacted his boss about absolute silence from the dealership despite three voicemails, they never actually pick up the phone, it’s always a call-back. More

The Jim Ellis Kia staff is Friendly . Professional and efficient. I've not has a bad experience since I've been going to them Professional and efficient. I've not has a bad experience since I've been going to them More

My sales associate, Christian V. , was incredibly knowledgeable, friendly, and helpful. He made the whole process of buying a car incredibly easy and stress free. , was incredibly knowledgeable, friendly, and helpful. He made the whole process of buying a car incredibly easy and stress free. More

Took longer than I was promised, but still good service. Need a better waiting room. Need a better waiting room. More

Very professional and I didn't have a very long wait great service and staff great service and staff More

Everyone involved in the servicing is always friendly and helpful. I have been coming here with my Sorrento for 7 yrs. helpful. I have been coming here with my Sorrento for 7 yrs. More

Thanks for getting me in so quickly to fix the service bulletin regarding the system security.The service was prompt and professional. bulletin regarding the system security.The service was prompt and professional. More

I have been a customer since around 2007/2008 when the business was Town Center Kia. I have had good experiences the entire time with the purchase of 3 vehicles & the maintenance of said vehicles. Keep up business was Town Center Kia. I have had good experiences the entire time with the purchase of 3 vehicles & the maintenance of said vehicles. Keep up the good work & you have a long-time customer in me. More