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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,188 Reviews
Call Service Center (404) 445-2636

4,188 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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March 18, 2023

Poor communication. Slow diagnosis and service. The Repair does appear to be successful so far, so that’s good. More

by d.wolf1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Garrabrant
Report | Print
Mar 20, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! We do apologize for any inconvenience the delay may have caused you, and please let us know if we can help with anything else. Best regards.

March 18, 2023

Everyone in the service department was friendly and helpful. The recall work was done in much less time than anticipated. More

by RHONDASPECK
Recommend Dealer
Yes
Employees Worked With
Chris in service
Report | Print
Mar 20, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

March 18, 2023

Great Service Department. Tommy W. went out of his way to address my window repair concerns. More

by Mariettagal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Tommy Wallis
Report | Print
Mar 20, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Tommy was such a great help! Thanks again for your business and kind words. Take care!

March 18, 2023

Mark did a fantastic job when assisting me with my service. The wait time wasn’t too bad and overall it was a pleasant experience. More

by Ethan Eison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell
Report | Print
Mar 20, 2023 -

Jim Ellis Kia of Kennesaw responded

Ethan, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

March 16, 2023

People oriented get you in and out of the shop concerned about custermer very Good custermer service More

by Patriciamatthews47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Garrabrant, Tommy Wallis
Report | Print
Mar 16, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

March 15, 2023

The staff was absolutely wonderful! The waiting had a nice atmosphere and everyone was helpful! More

by Kendalyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Michael Garrabrant, Tommy Wallis
Report | Print
Mar 16, 2023 -

Jim Ellis Kia of Kennesaw responded

Kendalyn, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

March 15, 2023

This was my first time visiting this location. Everyone was very nice and helpful. Great service! More

by Cece
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Michael Garrabrant, Tommy Wallis
Report | Print
Mar 16, 2023 -

Jim Ellis Kia of Kennesaw responded

Cece, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

March 15, 2023

Made an appointment and it took 2 1/2 hours to do an alignment. They blamed it on uneven wear of the tires even though that’s not the case because I had just gotten new tires. Atleast they tightened the More

by Ssssss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Garrabrant
Report | Print
Mar 16, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. We do our best to get vehicles serviced in a timely manner, but delays may occur sometimes. Please don't hesitate reaching out to us if you have any further questions or concerns. Best regards.

March 14, 2023

Always pleasant staff that waited on me. Answered or helped with any questions I had. More

by JUDYLYNN0405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Rock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Alfredo Ospina
Report | Print
Mar 14, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

March 13, 2023

Tommy W. Was great communicating, and explaining what was going to be done on my vehicle. More

by aboydlinda256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Wallis
Report | Print
Mar 13, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Tommy was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

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