Jim Ellis Kia of Kennesaw - Service Center

I purchased a Telluride from them only because they had the vehicle I wanted at a price I was willing to pay. It’s a good hour from my home. As for the SERVICE department, that rating would be a zero. the vehicle I wanted at a price I was willing to pay. It’s a good hour from my home. As for the SERVICE department, that rating would be a zero. More

Great job on everything Very welcoming aim to please and concern about there customers and concern about there customers More

I went there because I received a notice about the recall. They said they would notify me when the part arrives. A monthly or two went by I never heard from them. I called to check the status they sai recall. They said they would notify me when the part arrives. A monthly or two went by I never heard from them. I called to check the status they said the part comes in every week. I Went in at the appointed time they gave me to have the part installed. They said it would take 1.5-2 hours. It took 3 hours. They Stated they had an influx of cars which made no sense I had an appointment I wasn’t a walk-in. Overall they just never seem to care when you go there. More

Mark was an excellent Service Rep. The dealership was very clean and well organized.EXCELLENT RATING! The dealership was very clean and well organized.EXCELLENT RATING! More

All were courteous and the business was clean. Mark was pleasant and knowledgeable. The business was busy but quiet and efficient. Mark was pleasant and knowledgeable. The business was busy but quiet and efficient. More

Mr Mark made my experience great wish I new him before I bought my suv from another dealership bought my suv from another dealership More

I am a new customer snd my service experience was great. Andrew was very pleasant and professional. Andrew was very pleasant and professional. More

They had my car for months and did no work on it has to keep calling to check on my car to no avail when I went up there they told me there was nothing they can do for me and I could not get another car keep calling to check on my car to no avail when I went up there they told me there was nothing they can do for me and I could not get another car More

The appointment feature from the app. Was not helpful at all.i had to call about service both times and I've only had my car for 4 days! Was not helpful at all.i had to call about service both times and I've only had my car for 4 days! More

Always very organized and personal They are very attentive to your needs and requests. attentive to your needs and requests. More