Jim Ellis Kia of Kennesaw - Service Center

Offered reasonable recommendations & had the car finished before promised. I love the video walkthrough they do - makes me feel good they are looking at all aspects of the car. before promised. I love the video walkthrough they do - makes me feel good they are looking at all aspects of the car. More

The service provider was very nice and precise in what the issue could be and what financial issue could arise. the issue could be and what financial issue could arise. More

Diana was super friendly and helpful. I had a time constraint that they were very mindful of, which I really appreciated. I had several add-on service questions that she did not forget to I had a time constraint that they were very mindful of, which I really appreciated. I had several add-on service questions that she did not forget to address before I left, I was really pleased with Diana and the service in general. They were absolutely there to answer any of my questions and to provide whatever services I needed and give me pricing on everything. I did not feel like the prices were "dealership high", which was a plus too. I went from a Cadillac SRX to the Kia Sorento so I was accustomed to very inflated dealership prices. I was pleased to be able to get the service I needed and actually be able to afford it without my jaw dropping! More

Kris is the best employee ever! His customer service is excellent! He needs a raise!!!! His customer service is excellent! He needs a raise!!!! More

Completed the work in a timely manner. Keep me informed along the way to completion. Keep me informed along the way to completion. More

The service was really nice and I’m glad I didn’t have to stay too long. Everyone was also quite cooperative. stay too long. Everyone was also quite cooperative. More

The only pleasant part of this experience was our Lyft driver other than that, we were not pleased with the overall experience of the dealership. First of all, how can you say you’re open until 7:00 but t driver other than that, we were not pleased with the overall experience of the dealership. First of all, how can you say you’re open until 7:00 but there’s no technician there to work on your car? Secondly, Andrew started off with what seemed to be accommodating answers but in reality he wasn’t very truthful. He told my husband and I one thing only to find out it wasn’t true. For example, “I’ll have my technician jump right on and it’ll be an hour or so “ which turned out o be six hours later!!!! We realized that we were being fit into the schedule but if he had just been honest we could have made other transportation arrangements. Waiting those six hours disrupted my entire day and I didn’t appreciate it! My husband spoke with the general manager and told him what happened and come to find out Andrew told him something completely different! And then when he called and said our vehicle was ready, we arrive only to find out that he still needed to send it to the car wash. So in reality, it wasn’t ready!!! We have only had our vehicle for a week and having to go through that experience so early on, does not make us feel good. Hopefully, it’ll be better in the future. More

Worst experience ever. Very unprofessional and expensive. I'll bever take my car back there. A total joke Very unprofessional and expensive. I'll bever take my car back there. A total joke More

Worst service I have ever experienced. I will never return. Was told repair would take 1-2 days. Kept my car for 10 days. Never once called to update me. Would not answer the phone when I I will never return. Was told repair would take 1-2 days. Kept my car for 10 days. Never once called to update me. Would not answer the phone when I called to check on car. Left messages that no one returned. Had to finally go to service center on 10th to talk to a prison to find out what was going on with car. Was told they ordered a part and were waiting on it. Asked why they didn’t call to tell me. They said “I don’t know.” I asked them what was wrong with my car. He looked it up and could not tell me. I took my car and left. Went to another service center and car was fixed in one day. Very easy repair that did NOT require a part. Pretty sure they never even looked at my car. More

The staff is very helpful and very professional. I would recommend this dealership to everyone. I would recommend this dealership to everyone. More