Jim Ellis Kia of Kennesaw - Service Center

Great service dept. Service advisebkrptbme abreast of the service being performed on my vehicle. Great job Service advisebkrptbme abreast of the service being performed on my vehicle. Great job More

Diana was Very knowledgeable and friendly and courteous and she met all of my expectations and she met all of my expectations More

They told me that the car needs a new battery and I took the car to check it somewhere else and the battery was in a very good condition. I checked my dash cam and they didn’t even test the car when I looke the car to check it somewhere else and the battery was in a very good condition. I checked my dash cam and they didn’t even test the car when I looked at my dash cam videos and they didn’t even test drive the car while my my problem was my car not shifting right between the 1st and the 2nd gear. when I came back to pick up my car They lost my keys and I waited for 90 minutes and no one told me what was the problem until I started asking. More

Great place! Friendly people. This isn’t even my closest dealership, I travel just for the service. Friendly people. This isn’t even my closest dealership, I travel just for the service. More

Diana Bell helped me and she was awesome and then the service manager and the dealer manager helped me because when I first got there Tommy in the service department was awful to me. And I’ve never had t service manager and the dealer manager helped me because when I first got there Tommy in the service department was awful to me. And I’ve never had that happen so Diana took over and she made everything right you’re gonna really miss her when she retires because you have no one else there that cares besides those other two managers. More

Very quick and good service. The tech was knowledgeable and thorough with my concern. And they cleaned the car after they were done. The tech was knowledgeable and thorough with my concern. And they cleaned the car after they were done. More

Great experience! We knew what we wanted and they were able to quickly accommodate with little hassle We knew what we wanted and they were able to quickly accommodate with little hassle More

Was told my tires were rotated & car was washed. Tires were not rotated locks were deep in trunk not moved. Called left message, no response . Used coupon price was more than expected. Will not ha Tires were not rotated locks were deep in trunk not moved. Called left message, no response . Used coupon price was more than expected. Will not have oil change there again More

Overall, good customer service and very helpful. The only downfall would be wait time. My appointment for wheel alignment was at 7:45am and didn’t get checked out until 11:00am. The only downfall would be wait time. My appointment for wheel alignment was at 7:45am and didn’t get checked out until 11:00am. More

Nicholas Morrow was pleasant and knowledgeable and i wpuld definitelyuse him again. Overall good experience wpuld definitelyuse him again. Overall good experience More