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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,253 Reviews

4,253 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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July 28, 2025

Cailyn was professional and friendly. Communicated very well throughout the process. Stephen was thorough and efficient and communicated throughout the process and made several recommenda More

by Timataylor.tt
Recommend Dealer
Yes
Employees Worked With
Calling Quinn and Stephen Luyo
Jul 29, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for your kind words! We are so glad to hear that our team provided you with excellent service and communication. We will make sure to pass your compliments on to Cailyn and Stephen. We appreciate your business and look forward to serving you again in the future!

July 26, 2025

In the past they have always vacuumed out the car after servicing it. I spent over $2000 and the car had not been vacuumed. More

by SNOOJDRVR3
Recommend Dealer
No
Employees Worked With
Jerry
Jul 28, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for bringing this to our attention. We apologize for the inconvenience and will ensure proper cleaning procedures are followed in the future. We value your business and would be happy to provide a complimentary vacuum for your next service. Have a great day!

July 24, 2025

Kris is welcoming and helpful. He is puts customers at ease. Service is efficient and I stay informed throughout the process. More

by anna r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for the glowing review! We strive to make our customers feel comfortable and informed throughout the entire process. We're so glad that Kris was able to provide fantastic service for you. See you again soon!

July 23, 2025

Phil Joyce was great! He was nice and knowledgeable. Your automated service line operator is terribly frustrating- y'all definitely need to fine tune her. More

by DRMELISSAVET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for the fantastic review, we're so happy to hear Phil provided a great experience! We apologize for any frustration with our automated service line. Thanks again for your feedback!

July 23, 2025

Recently, I had a warranty situation arise with my rotors needing to be replaced. I was able to make an appointment via the voice assistant on the phone and showed up at my appointed time to drop off my car. More

by MARIELLEN.JACOBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

Jim Ellis Kia of Kennesaw responded

We're thrilled to hear about your smooth and efficient experience with our warranty service! Our team takes pride in providing friendly and prompt service to our valued customers. Thank you for choosing us!

July 22, 2025

The service was good and quick and the service person was professional and welcoming to me More

by Cdjaneiya1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot his name
Jul 23, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for your kind words! We take pride in providing efficient and friendly service to our customers. Your satisfaction is our top priority. See you again soon!

July 22, 2025

Wonderful experience and great service received. Kris informed me step by step and I had to wait only 1hr and 20 min. Well done More

by MAX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to share your positive experience with us! We are delighted to hear that our team, especially Kris, was able to provide you with great service and make your wait time shorter. We appreciate your support and look forward to serving you again in the future.

July 22, 2025

Great as always. Professional and informative. Would be nice if service included a complimentary car wash as other dealerships do. More

by A Tannis
Recommend Dealer
Yes
Employees Worked With
Chris
Jul 24, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for your continued loyalty and kind words! We strive to provide top-notch service and always appreciate feedback. We will definitely take your suggestion into consideration for our future services. See you soon!

July 16, 2025

Every single person I talked to in this process was extremely pleasant, knowledgeable, and helpful. Getting my car serviced has never been so easy, and I felt completely taken care of through the whole More

by Alex Baycora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave such a kind review! We strive to provide exceptional service and are happy to hear that your experience was nothing short of pleasant. It was our pleasure to take care of you during your car service. See you again soon!

July 16, 2025

Phil was able to prioritize what needed to be done to my car right away and what could wait until my next service appointment. More

by ATENOR200
Recommend Dealer
Yes
Employees Worked With
Phil
Jul 17, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for your positive feedback! We are glad Phil was able to efficiently prioritize your car's needs. We look forward to seeing you at your next service appointment.