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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,209 Reviews

4,209 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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June 01, 2025

1t was awesome very friendly staff very knowledgeable staff. Very fast service no waiting in line lunrs fir service More

by Marcus1mack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Jim Ellis Kia of Kennesaw responded

We work hard to stand out among the rest, Marcus1mack! Thanks for taking the time to share your rating! Thanks again for your business! Take care!

May 31, 2025

Kris was able to have the technician diagnose the issue with my car quickly and went out of his way to have an appointment set up for me ASAP the following day. More

by MXHOLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Jim Ellis Kia of Kennesaw responded

We work hard to stand out among the rest, Mxholt! Thanks for taking the time to share your rating! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

May 30, 2025

My tire rims have been changed. The rims that were put back on my car is not mines. I have pictures of my original rims and date on when these pictures were taken. My appointment wa More

by CLIFF LACROIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mallory
Jun 04, 2025 -

Jim Ellis Kia of Kennesaw responded

Cliff Lacroix, at our dealership we pride ourselves in straightforward, no nonsense, and transparent dealings with our clients. We are interested in learning more about what exactly caused you to feel this way. Please give us a call at (404) 445-2636 and we will do our best to make this better. We hope to hear from you soon.

May 30, 2025

Communication is poor, service techs have no knowledge to service. Lacking in ability to provide any customer service. Lies were told by many employees, and no one seemed to know how to do anything properly. More

by namdrof88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Misty M.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Jim Ellis Kia of Kennesaw responded

Namdrof88, we regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

May 30, 2025

As usual, good customer service, clear communication, oil change done in decent amount of time and shorter than what was said. More

by DGMEADOWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The women who helped me today is not on the list. I can't remember her name, but I give her 5 stars!
Jun 02, 2025 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Dgmeadows! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

May 29, 2025

Great service! Special thanks to Phil Joyce! I appreciate the discounts you gave me on my previous visits. More

by cmiddleton107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Jim Ellis Kia of Kennesaw responded

That's great to hear,Cmiddleton107! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

May 25, 2025

Mark and Mark gave an amazing experience, they were both very knowledgeable and professional. We will definitely be back. More

by Shacoya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your experience with us, Shacoya! Thanks again for the positive feedback, and we hope that you have a great day!

May 25, 2025

No longer about customer service, prices are too high, and long time customer loyalty doesn’t gain you anything either. More

by MARLAMORRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Marlamorris! Please give us a call at (404) 445-2636 and we will do our best to make this better. We hope to hear from you soon.

May 24, 2025

I had the transmission replaced at Jim Ellis KIA Service and it works great. In addition I had my catalytic converter replaced it was also an excellent job and it was done within the time of my son, Michael More

by anton4648
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Cailyn Quinn & Mark..Supervisor
May 27, 2025 -

Jim Ellis Kia of Kennesaw responded

Anton4648, your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

May 24, 2025

Friendly Friendly staff. Friendly, good, nice, happy staff. Happy, good, nice, friendly, experience, good environment, More

by Grandepapi1989
Recommend Dealer
Yes
Employees Worked With
Chris
May 27, 2025 -

Jim Ellis Kia of Kennesaw responded

Grandepapi1989, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!