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Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
4,272 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,272 Reviews of Jim Ellis Kia of Kennesaw - Service Center
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August 22, 2025
Per his usual, Phil provided exceptional and timely support and customer service during my service visit. support and customer service during my service visit. More
by CARLOTTA.ROGERS
Employees Worked With
August 22, 2025
Dealer shop was not up front with pricing and was sneaky about adding fees. Did not comply with coupon and didn't do a multipoint inspection as expected. about adding fees. Did not comply with coupon and didn't do a multipoint inspection as expected. More
by LWC
Verified CustomerAugust 21, 2025
Very very very very very very very very very very very very good service, seriously very good service, seriously More
by MICAH
Employees Worked With
August 20, 2025
Had my brakes done and rotors resurfaced last month. Something was clearly not right so brought it back and they told me that due to me washing my car, there was build up on the rotors and i would need Something was clearly not right so brought it back and they told me that due to me washing my car, there was build up on the rotors and i would need to pay for it. No way washing my car once a week for a month would require and other resurfacing job. They offered to pay for only half. Horrible. More
by MIMUCF
Employees Worked With
August 19, 2025
Service was great and Chris service staff kept me informed the entire time i was waiting. informed the entire time i was waiting. More
by Goboy35
August 16, 2025
This dealership was quick and easy to make an appointment with, communication when I was at the dealership when my car was getting serviced was good as well. with, communication when I was at the dealership when my car was getting serviced was good as well. More
by Natehelman54
Employees Worked With
August 15, 2025
My sales experience with KUA was wonderful but the sales department needs a lot of work. The last 2 times dealing with them have been horrible. This last time even worse. Kim, the person who answers the p department needs a lot of work. The last 2 times dealing with them have been horrible. This last time even worse. Kim, the person who answers the phone is rude. I dropped my car off on Wednesday night for a 730 a.m. appointment. They did it would take 3 hours to change the oil and replace the backing of my seat. This is a 2024 KIA XPRO. Not a cheap car! I called at 2 and was told I needed to reorder the part and bring the car back when the part arrived. This agony was set aweek prior, the part was in so what was the problem? When I refused I was told the car would be ready by 5... another 3 hours! I needed my car then. I asked for the manager. Phillip. He couldn't care less about the poor service. I webbed hanging up on him. My car was ready within the hour... but how is that? Did they not change the oil? Did they sort cut something? How can I trust the job was done right? I picked up my cat to a smirking Kim & no apology at all. Well... My son was buying a car (KIA K5) and he totally backed out. Done with Jim Ellis. My car cost $48,000+...I buy a new car every 4 years... Love my KIA but I won't buy another one. Especially From Kennesaw Jim Ellis More
by JP51162
August 15, 2025
I am extremely pleased with the kind , warm smile that I received upon entering the dealer office for service to my car. Even if I had a bad mood, his smile would have changed it. Thank you for your profess received upon entering the dealer office for service to my car. Even if I had a bad mood, his smile would have changed it. Thank you for your professionalism, your patience, and for taking the time to explain things regarding my vehicle. I appreciate it very much. More
by STENNETTM
Employees Worked With
Mark Kerkoski
August 15, 2025
Very pleasant, when I pulled into the bay the two gentlemen there were very nice and funny, and put a smile on my face as soon as I got there. The women at the desks were very kind and helpful. The e gentlemen there were very nice and funny, and put a smile on my face as soon as I got there. The women at the desks were very kind and helpful. The experience was very enjoyable and efficient. More
by baylee.noel.thurmond
