Jim Ellis Kia of Kennesaw - Service Center

Service is quick and efficient! The dealership is practicing safe COVID 19 interactions. The service was quick and efficient. I would recommend this location highly. Lisa kept me The dealership is practicing safe COVID 19 interactions. The service was quick and efficient. I would recommend this location highly. Lisa kept me informed of the timeline for the replacement of my engine. More

We only use Jim Ellis for the remainder of our K900 maintenance contract. I brought out Soul in a couple of weeks ago and the service person said it expired 3 months prior. I asked about this happening maintenance contract. I brought out Soul in a couple of weeks ago and the service person said it expired 3 months prior. I asked about this happening in the middle of a pandemic but that made no difference, I still got charged $80 for oil change. The only reason we still use service is because Diana Bell takes care of us. My three rating is for the dealership overall. I rate Diana a 5 every time. She is that good. More

Diana is great as , she gets right to me and does all she can to get me out the door in a timely manner, she even worked with me after she was off with a mi is great as , she gets right to me and does all she can to get me out the door in a timely manner, she even worked with me after she was off with a mishap with my vehicle that wasn't her fault More

Replacement of Recall item We arrived at 7:00am for a 7:30am appointment. Repair was to take 1-2 hours. Our car was mixed up with another car and we finally left the dealershi We arrived at 7:00am for a 7:30am appointment. Repair was to take 1-2 hours. Our car was mixed up with another car and we finally left the dealership at 11:30am. Very poor service. More

Good experience! Strange without Robbie this time but Jason was great! Will be back in with my other car (Soul) in a few weeks. Always have had great experiences with the service department. About 8 - 1 Jason was great! Will be back in with my other car (Soul) in a few weeks. Always have had great experiences with the service department. About 8 - 10 yrs. More

As always great service. Diana was very thorough about prices and service recommendations. I would recommend Kia to all my friends and family. Will go back for breakers next prices and service recommendations. I would recommend Kia to all my friends and family. Will go back for breakers next More

Lavar is always great. He will go out of his way to make sure you are taken care of in a timely manner and is always very personable. sure you are taken care of in a timely manner and is always very personable. More

I had an excellent experience at this dealership, when I arrived Mark immediately greeted me and I told him i needed an oil change. He had to look up my maintenance plan and he was very patient with me. Mar arrived Mark immediately greeted me and I told him i needed an oil change. He had to look up my maintenance plan and he was very patient with me. Mark let me know that it would take about 3 hours for everything on my car. I got my car back in about an hour and a half. I also showed mark some paint chipping on the hood of my car and he asked if he could get me an estimate to get it fixed. I had my hood being touched up within 10 minutes. I recommend anyone to this dealership and go see Mark! More

Kia auto service I am well pleased with the service i received at Kia. The personnel are very friendly and courteous. I find my auto to be neat and clean when it is re I am well pleased with the service i received at Kia. The personnel are very friendly and courteous. I find my auto to be neat and clean when it is returned from service department. Jimmy and Diana have been very good to keep me informed st all times. More

Excellent communication. Prompt and timely attention. Thorough info provided. Offered options for services. Laid out costs clearly. Car wash offered. Safe health precautions were evident. Thorough info provided. Offered options for services. Laid out costs clearly. Car wash offered. Safe health precautions were evident. More