Jim Ellis Kia of Kennesaw - Service Center

I really enjoy the staff and quality of work done here. The wait times are significant for routine service with a booked appointment time (2-4 hours), but the amenities provided and the interaction with st The wait times are significant for routine service with a booked appointment time (2-4 hours), but the amenities provided and the interaction with staff definitely help. More

Jim Ellis got me in and out quickly while still maintaining a high level of customer service! They are always welcoming and accodomating in allowing me to prioritize only the service that is most i maintaining a high level of customer service! They are always welcoming and accodomating in allowing me to prioritize only the service that is most important and works for my pockets at the time. More

Great Experience I dropped by for an oil change without making an appointment. They took the car in and performed the service and washed my car in less than an hour. I dropped by for an oil change without making an appointment. They took the car in and performed the service and washed my car in less than an hour. I had a cup of coffee and enjoyed the complimentary WIFI while waiting. Excellent experience! More

Everything was done on time and at the price quoted. It was a very good customer service experience as always. Great doing business with them. was a very good customer service experience as always. Great doing business with them. More

Always a pleasent experience. Can easily get appointments when other kia dealerships can't see me for months. My next car will most likely be another kia when other kia dealerships can't see me for months. My next car will most likely be another kia More

Customer service are the Kennesaw location is the MAIN reason I love my KIA. No matter what is wrong with my vehicle, the Kennesaw team is always looking for a way to make things right. reason I love my KIA. No matter what is wrong with my vehicle, the Kennesaw team is always looking for a way to make things right. More

Mark was very attentive and polite. He was thorough and kept me abreast of the progress being made on my vehicle. He followed up with recommendations and even took the time to learn the correct way to pron kept me abreast of the progress being made on my vehicle. He followed up with recommendations and even took the time to learn the correct way to pronounce my name. More

Came in on a Monday because my oil pressure light came on. They told me it could be Wednesday before it was fixed. It was ready that afternoon. Haven't had any problems with it since then. on. They told me it could be Wednesday before it was fixed. It was ready that afternoon. Haven't had any problems with it since then. More

In person service is good, contacting by phone is difficult. Lavar was pleasant, professional and attentive. He took care of my concerns. I also worked with Jason who was equally pleasant, professional and att Lavar was pleasant, professional and attentive. He took care of my concerns. I also worked with Jason who was equally pleasant, professional and attentive. My only complaint would be how difficult it is to reach the service center by phone. I called on 4 separate occasions and each time I was told they were busy and must not be answering their phone. The very nice young lady would take my name and number and have someone call me back. Timely return calls were hit and miss, No one called me after my first two messages. I decided to drive the 30 mins to the service center to make my appt. Once I was on their books as an appt, phone calls were still not answered or returned timely, but at least I was able to get the service completed. Overall, the people who work here were very helpful, very nice and very busy. I think the management should have someone dedicated to answering the phone for service who can actually set up the appt without having to wait for someone else to call the customer back. My service issue could have been taken care of more quickly if the calls / connecting up with someone to make an appt was easier. I had just purchased the vehicle from Jim Ellis VW and ran into some issues that made me not so happy. It would be nice if Jim Ellis dealerships worked together more smoothly to make the customer happy. More

Jason dale is such a wonderful and joyful face to see on this service drive!! He always brightens my day and puts a smile on my face before I leave, no matter the news that he has given me good or bad!! this service drive!! He always brightens my day and puts a smile on my face before I leave, no matter the news that he has given me good or bad!! More