Jim Ellis Kia of Kennesaw - Service Center

Nice, quick and informative where I didn't feel I needed to do or ask anything to do or ask anything More

I bought a Kia from these liars. One year later they kept my brand new car in the shop for almost a week fighting me on replacing a battery. Car and the battery still under warranty. One year later they kept my brand new car in the shop for almost a week fighting me on replacing a battery. Car and the battery still under warranty. No loaner offered and kept making up excuses to fool me and not honor the warranty. In the end they didn't change the battery, I had it that done in 1 day with another dealer. Don't do business with them More

Good service from the time I arrived. My Only complaint is they were out of cream for my free coffee.😂 My Only complaint is they were out of cream for my free coffee.😂 More

Dog xxxx. Terrible communication and unclear information through out the entire process. Bad bad bad. Terrible communication and unclear information through out the entire process. Bad bad bad. More

Everything went smoothly. Thanks very much for your help. Look forward to my next visit. Thanks very much for your help. Look forward to my next visit. More

Service was quick and staff was very friendly. I was greeted right away and received updates on my vehicle in a timely manner. I was greeted right away and received updates on my vehicle in a timely manner. More

Very attentive to my needs, professional and my care was delivered on the time they said. Mark and Madison attended to my every need and explained the process that had to be taken. I will recommend your ser delivered on the time they said. Mark and Madison attended to my every need and explained the process that had to be taken. I will recommend your service department. More

Mallory was extremely professional, friendly and helpful. She kept me informed about the whole process including timeline. She kept me informed about the whole process including timeline. More

Was excellent service the employees very friendly and fast I highly recommend them to serve me fast I highly recommend them to serve me More

I dropped my car off at 7:45 and had to call back at 12:45 to find out it had been ready for some time. When I looked over my car the car was poorly cleaned, and the front badge had delaminated leaving 12:45 to find out it had been ready for some time. When I looked over my car the car was poorly cleaned, and the front badge had delaminated leaving a very noticeable air pocket beneath. When I notified my service advisor he told me the car looked like that when it came in with no proof of that since the picture he had taken was very blurry. This problem still has not been resolved. As of this time I was supposed to receive a call from a manager but have not. More