Jim Ellis Kia of Kennesaw - Service Center

I absolutely enjoy bringing my car here for service! Mark is the absolute best and always takes good care of me. Mark is the absolute best and always takes good care of me. More

I already did a survey. On time, great service, excellent customer service. Thank you much On time, great service, excellent customer service. Thank you much More

Armani is an excellent sales person. She saw me looking at a Sportage a few days prior and I told I her I was not quite ready to buy and she still showed me the vehicle, some great featu She saw me looking at a Sportage a few days prior and I told I her I was not quite ready to buy and she still showed me the vehicle, some great features it had and different models and trims available. She told me her name and sure enough I went back home to talk it over with my son and came back and of course because Armani took the time and initiative to show me the vehicle I knew she was the right sales person to ask for. Luckily she was there and working with her she brought Michael in and she sold us a 2025 KIA Sportage. Armani and Michael were both smart, ambitious and nice. In my opinion they're both great assets to the Jim Ellis KIA Family. More

Greets me by name when I come in to the dealership. Updates in a timely manner. Updates in a timely manner. More

I called about a broken dip stick that was discovered after taking my car for a recall inspection of the piston ring. Gallery that I bring the car in a soon as possible. When I arrived she was at lunch a after taking my car for a recall inspection of the piston ring. Gallery that I bring the car in a soon as possible. When I arrived she was at lunch and Mark took over. He had the technician drain my oil and use a scope to see if the broken pieces could be found which they were not. Instead of pushing blame he changed the oil and sold me a new dip stick . I found the entire experience wonderful and their concern for me was over the top More

Always welcoming, thorough. Always welcoming thorough. Attentive with providing updates, and they force you into nothing. I always feel treated like family by both Chrises and M Always welcoming thorough. Attentive with providing updates, and they force you into nothing. I always feel treated like family by both Chrises and Mark. More

My less than 2 yr old battery died. I called to see if under warranty. They said yes. I took it in. They said it was not under warranty and would be 300 to 500 to replace. They held my I called to see if under warranty. They said yes. I took it in. They said it was not under warranty and would be 300 to 500 to replace. They held my car for 21 hours and did not change the battery and asked to keep it 2 more days. They claimed they couldn't work on it because it wouldn't start. Which is why I brought it in. I asked them to jump it and I took it elsewhere and got a new battery in less than 15 minutes. They called me 2 days later to say it was under warranty but only if I bought a new one from them. More

As an EV6 driver for the past three years, I’ve had great customer care - taking care of any issues - which I’ve always been minor and been taken care of in a quick and professional manner. Thanks agai great customer care - taking care of any issues - which I’ve always been minor and been taken care of in a quick and professional manner. Thanks again for all you’ve done for me and keep up the good work More

After an oil change they left a cap losses on the top of the battery that luckily I found before it fell and got lost. I’ve had issues with the Jim Ellis Kia warranty package I purchase as well. Everytime I the battery that luckily I found before it fell and got lost. I’ve had issues with the Jim Ellis Kia warranty package I purchase as well. Everytime I took my car in to touch on the leather seats they just painted it and that paint with time starts to flake off and looks horrible on the seats and they haven’t done anything to fix it father it’s states that if they can’t fix it they would replace the seats. After a multipoint inspection i had a low fluid and that was not notified to me either. More

I had my oil changed and spark plugs replaced very quickly. Phil took great care of me. quickly. Phil took great care of me. More