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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,195 Reviews

4,195 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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May 03, 2025

I absolutely enjoy bringing my car here for service! Mark is the absolute best and always takes good care of me. More

by morrisheather514@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Jim Ellis Kia of Kennesaw responded

It is great to hear that everything was completed quickly and to your satisfaction! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

May 03, 2025

I already did a survey. On time, great service, excellent customer service. Thank you much More

by Blue Seoul
Recommend Dealer
Yes
May 06, 2025 -

Jim Ellis Kia of Kennesaw responded

Blue Seoul, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for the positive feedback, and we hope that you have a great day!

May 03, 2025

Armani is an excellent sales person. She saw me looking at a Sportage a few days prior and I told I her I was not quite ready to buy and she still showed me the vehicle, some great featu More

by anton4648
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ARMANI & MICHAEL
May 06, 2025 -

Jim Ellis Kia of Kennesaw responded

Anton4648, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

May 02, 2025

Greets me by name when I come in to the dealership. Updates in a timely manner. More

by 625raa
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
May 06, 2025 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, 625raa! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

April 30, 2025

I called about a broken dip stick that was discovered after taking my car for a recall inspection of the piston ring. Gallery that I bring the car in a soon as possible. When I arrived she was at lunch a More

by Dbyram33
Recommend Dealer
Yes
Employees Worked With
Mark & Mallory
May 02, 2025 -

Jim Ellis Kia of Kennesaw responded

Dbyram33, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

April 30, 2025

Always welcoming, thorough. Always welcoming thorough. Attentive with providing updates, and they force you into nothing. I always feel treated like family by both Chrises and M More

by Jeterli002
Recommend Dealer
Yes
Employees Worked With
Chris K
Apr 30, 2025 -

Jeterli002 responded

Always great to visit! No issues thus far.

April 30, 2025

My less than 2 yr old battery died. I called to see if under warranty. They said yes. I took it in. They said it was not under warranty and would be 300 to 500 to replace. They held my More

by anniemay912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Multiple people not shown above
May 02, 2025 -

Jim Ellis Kia of Kennesaw responded

Anniemay912, we regret you had this experience at our location. Customer satisfaction is at the top of our priorities so we regret to hear you left our dealership feeling this way. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

April 30, 2025

As an EV6 driver for the past three years, I’ve had great customer care - taking care of any issues - which I’ve always been minor and been taken care of in a quick and professional manner. Thanks agai More

by kebensing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Jim Ellis Kia of Kennesaw responded

Thanks, Kebensing! We appreciate your continued business with us, and we're looking forward to your next visit! Thanks again for the positive feedback, and we hope that you have a great day!

April 29, 2025

After an oil change they left a cap losses on the top of the battery that luckily I found before it fell and got lost. I’ve had issues with the Jim Ellis Kia warranty package I purchase as well. Everytime I More

by SRAMOS39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Jim Ellis Kia of Kennesaw responded

Sramos39, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

April 29, 2025

I had my oil changed and spark plugs replaced very quickly. Phil took great care of me. More

by MXHOLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! Please let us know if there is ever anything else we can do for you! Safe travels!