Jim Ellis Kia of Kennesaw - Service Center

Very friendly staff. Easy to make appointment. Only disappointment was how long it took. I was there for oil change/tire rotation. They also did 2 recalls that were outst Easy to make appointment. Only disappointment was how long it took. I was there for oil change/tire rotation. They also did 2 recalls that were outstanding. I was glad they could also do the recalls but the appointment took 3.5 hours when I thought it would be 2 hours. More

Mark was so helpful and informative. He is a very knowledgeable and thorough service technician, that really helped me with my vehicle, and also took time to answer additional questions He is a very knowledgeable and thorough service technician, that really helped me with my vehicle, and also took time to answer additional questions that I had about me vehicle. I also really appreciate the professionalism of the technician that inspected my car, as well as the details that he shared with the video walk through on my Kia Sorento. The videos are such a great idea! More

My service rep, Kris, did a great job. Got me in and out with the problem battery diagnosed and replaced in about an hour. The mechanic even live-streamed me from the shop as he was wrappi Got me in and out with the problem battery diagnosed and replaced in about an hour. The mechanic even live-streamed me from the shop as he was wrapping up to let me know what he was doing, when he'd be done and also what items on my car they had checked that were fine. Meantime I was enjoying their showroom, free lattes and cafe-style tables where all of us repair customers could plug in and work on our laptops while they worked on our cars. Very cool. More

Service manager was friendly & helpful in scheduling. Work was done efficiently & in a timely manner. Work was done efficiently & in a timely manner. More

Great service. Took care of my van. Only negative is I have worked with a different person each of 3 visits. I will return Took care of my van. Only negative is I have worked with a different person each of 3 visits. I will return More

Thank you for providing me with a Lyft ride home and back to the dealer. (I don’t have a ride with out my car.) I was concerned, due to my poor service at this dealership last time, I would be with out a ca to the dealer. (I don’t have a ride with out my car.) I was concerned, due to my poor service at this dealership last time, I would be with out a car for multiple days; however, this time around was different. This time, my car was serviced quickly and I was able to receive my car before it was promised. I was impressed with the service this time. More

Did not do what I originally requested. Then told me what the problem was, and was quoted about $400 to fix. I took care of to a different place and it cost $65 to fix and was not st all Then told me what the problem was, and was quoted about $400 to fix. I took care of to a different place and it cost $65 to fix and was not st all what dealer told me. I will never go back there. More

Every one of the service agents was very nice. Money particular was very informative and had great customer service. Money particular was very informative and had great customer service. More

Very pleased with the personnel and the service but very unhappy with the “service “ policy I bought. Offers two oil changes but only within one year but the car doesn’t need an oil change until 8000 miles unhappy with the “service “ policy I bought. Offers two oil changes but only within one year but the car doesn’t need an oil change until 8000 miles or one year. Our car only had 6200 miles so how was I supposed to have two oil changes during the first year. Very unfair!! More

Great service thanks Great service keep me with knowing what's going on with repair Good report and video what's going on with repair Good report and video More