Jim Ellis Kia of Kennesaw - Service Center

The service department at Jim Ellis Kia is top level! The communication was great and they to amazing care of my vehicle. All of my questions were answered everything was taken care of in a timely manner The communication was great and they to amazing care of my vehicle. All of my questions were answered everything was taken care of in a timely manner. More

It's impossible to ever get ahold of anyone at the dealership. The phone system hangs up on you after ringing for awhile. The only people that ever pick up are the sales people because they want to se dealership. The phone system hangs up on you after ringing for awhile. The only people that ever pick up are the sales people because they want to sell cars. Even when they transfer my call to the service department I leave a voicemail and no one ever calls back. It's a huge pain when it comes to simple questions needing to be asked. The service department lady who helped me this last time I was in was very friendly so I will give you that. But ease of communication and lack of organization makes me want to go to another dealer More

The service manager was very professional and worked hard to ensure that the service was good. to ensure that the service was good. More

Billing was very DECEPTIVE. The invoice is created to hide and confuse the customer so dealership easily sneak extra charges. I did basic oil change, Tire rotation & alignmen The invoice is created to hide and confuse the customer so dealership easily sneak extra charges. I did basic oil change, Tire rotation & alignment. I was told rotation is free & comes with oil change. Then I got charged $45. Don't say it's free then charge. This is not right, the economy is hard. I got charged the usual Labor & parts. Then they added extra Misc charge of $55 to already high bill. No one could explain what Misc charge means after parts & Labor. Making an extra $100 padded to the bill. I feel exploited. Bill came up to over $250. I will ensure to NEVER go to the dealership for oil change. Help me get the excess $100 back? I need my money back Sorento 17 More

Had appt for maintenance service. Work was completed as promised and even washed the vehicle. Friendly, professional service. Work was completed as promised and even washed the vehicle. Friendly, professional service. More

Service department is very thorough. Brought daughter's car for oil change and team found her brakes were extremely low and tires needed alignment. She is in college in Auburn, so we wan Brought daughter's car for oil change and team found her brakes were extremely low and tires needed alignment. She is in college in Auburn, so we want her safe. The video you sent was very helpful. More

My services advisor was really amazing he got me in and out in under 2 hours out in under 2 hours More

Thankful for working with this team over the years. Kristian has been wonderful to work with and keeps our KIA running in tip top shape. Kristian has been wonderful to work with and keeps our KIA running in tip top shape. More

Not much to write, really. I’ve only had to go to the service dept one time, which was earlier this week, since I’ve owned my Telluride. Nothing was really done as the part for I’ve only had to go to the service dept one time, which was earlier this week, since I’ve owned my Telluride. Nothing was really done as the part for my window that was needed had to be ordered and I’ll have to go back to get it replaced. But the person I spoke with was really nice and helpful. More

The phone system is awful. I have to wait to be on hold then it says leave a message. I leave message and no one returns my call. I have to wait to be on hold then it says leave a message. I leave message and no one returns my call. More