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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,192 Reviews
Call Service Center (404) 445-2636

4,192 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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October 31, 2024

I think the dealership did a decent job but it took a week to finish a 2.5 hour repair. That's an absurd time to be without a vehicle for a moderate repair More

by Lerch66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cailynn quinn
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Nov 07, 2024 -

Jim Ellis Kia of Kennesaw responded

Lerch66, we regret you had this experience at our location. Customer satisfaction is at the top of our priorities so we regret to hear you left our dealership feeling this way. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

October 30, 2024

Best dealership in Town and best customer service and I would higley recommend to my friends and family. More

by AELITAHUNT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2024 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Aelitahunt! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

October 30, 2024

Though the girl was very nice, I feel that the dealership overall is dishonest. I’m a disabled older female that broke down 100 miles from home. Luckily I have an amazing son in law that dealt with them. Ove More

by nonothewow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diana Bell
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Nov 02, 2024 -

Jim Ellis Kia of Kennesaw responded

Nonothewow, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. Please reach out to us at (404) 445-2636 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

October 29, 2024

I was introduced to the service center and given contact info for my future service needs. More

by C.binder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Nunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhon Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Jim Ellis Kia of Kennesaw responded

C.binder, your positive review means a lot to us and we’re happy we could help you! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

October 29, 2024

They’re very informative and always friendly and do a great job taking care of my car More

by BELL52078
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlyn Joan Quinn
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Nov 01, 2024 -

Jim Ellis Kia of Kennesaw responded

That's great to hear,Bell52078! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

October 29, 2024

Cost was double from last time. I just moved here so I will keep looking for a dealer to service my car More

by None
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Not sure
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Nov 01, 2024 -

Jim Ellis Kia of Kennesaw responded

None, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

October 29, 2024

The service was great and the staff were very friendly and helpful. I would recommend a friend and come back for another visit. More

by bernicescott92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Jim Ellis Kia of Kennesaw responded

Bernicescott92, thank you for your kind words and congratulations on your new vehicle! Thanks again for the positive feedback, and we hope that you have a great day!

October 29, 2024

Friendly service, did everything they could to make me happy as a customer and honored the warranty. More

by LLOYDCARTERJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Lloydcarterjr! Please let us know if there is ever anything else we can do for you! Safe travels!

October 28, 2024

Caitlin Quinn gave excellent customer service. She is an Ellis star! Also Madison and Mark! More

by Earlean11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caitlyn Quinn, Madison
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Nov 01, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Earlean11! Please let us know if there is ever anything else we can do for you! Safe travels!

October 27, 2024

This dealership lacks communication with customers waiting on Vehicle service. Has a very unhelpful loaner vehicle policy, even after having my vehicle for two months. More

by JDMadness17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Joyce
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Jim Ellis Kia of Kennesaw responded

Jdmadness17, thank you for sharing a little bit about your recent experience with us. Please give us a call at (404) 445-2636 and we will do our best to make this better. We hope to hear from you soon.

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