Jim Ellis Kia of Kennesaw - Service Center

Awesome Experiene with Nicole King!!! My initial plan when I arrived at the dealership was not to buy a car but to gather some information for my insurance. When i got on the lot Nicole Ki My initial plan when I arrived at the dealership was not to buy a car but to gather some information for my insurance. When i got on the lot Nicole King was very friendly and honest with me from the beginning on what I could do regarding my information I provided to her. She made the whole experience very relaxed and comfortable as far as me getting into a new car that same day. I would highly recommend this sweet lady to anyone of my friends and family. She really made me feel right at home, Thanks!!! More

Service advisors and technicians are trustworthy. I was very satisfied with the service, prompt, and appreciated the car wash. I personally prefer hand wash vs machine wash. I didn't ask which method I was very satisfied with the service, prompt, and appreciated the car wash. I personally prefer hand wash vs machine wash. I didn't ask which method was used, but it is appreciated nevertheless. No issues. More

30,000 Miles Service From the start to finish everything was perfect. Rachel was very courteous. I had one concern and the technician came to see me to explain. Overall From the start to finish everything was perfect. Rachel was very courteous. I had one concern and the technician came to see me to explain. Overall very please More

The service was very good and the car was done on time My car was diagnosed and the options were given to me by the service manager. Once we decided on our plan of action, the car was completed and has run My car was diagnosed and the options were given to me by the service manager. Once we decided on our plan of action, the car was completed and has run well since. More

Had an oil change. Diana Bell is wonderful. All the work I have done here has been great and hey wash my van for me. They have my records so I know what needs to be d Diana Bell is wonderful. All the work I have done here has been great and hey wash my van for me. They have my records so I know what needs to be done each time I come in. More

A/C not cooling Overall service appointment went well and timely. Even though they did not have the part that was needed in stock. I need to return later in the week Overall service appointment went well and timely. Even though they did not have the part that was needed in stock. I need to return later in the week when the hose comes in. More

My first oil change. They had great customer service and a bonus complimentary car wash, much needed. It was my first oil change on my new vehicle and a couple other issu They had great customer service and a bonus complimentary car wash, much needed. It was my first oil change on my new vehicle and a couple other issues I wanted addressed. It did take a little longer than I expected, but I did schedule an appointment on a Saturday. More

Almost perfect Service seemed fine and customer service was good. Only gripe u had was with the car wash and vacuum after. Was was ok but no body vaccumed inside at Service seemed fine and customer service was good. Only gripe u had was with the car wash and vacuum after. Was was ok but no body vaccumed inside at all More

First Vehicle service was a stellar experience The entire service department including the Young Lady who was my service representative could not have been more professional and pleasant. Please k The entire service department including the Young Lady who was my service representative could not have been more professional and pleasant. Please keep up the great work More

Mirror replaced The Service Staff took very good care of my vehicle & was extremely sensitive to my time. Found an alternative solution to my repair to minimize my ou The Service Staff took very good care of my vehicle & was extremely sensitive to my time. Found an alternative solution to my repair to minimize my out of pocket expenses. More