Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
3,520 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
3,520 Reviews of Jim Ellis Kia of Kennesaw - Service Center
Sort by
May 14, 2018
Excellent Service EVERY time In all the years we've been having our KIA's serviced at this location, we have only had one issue with a service and that was the ONE time we visited In all the years we've been having our KIA's serviced at this location, we have only had one issue with a service and that was the ONE time we visited and didn't use Robbie as our service guy. We are very specific now as to what day and time we visit! We know that we can count on Robbie to ONLY recommend service that our car ACTUALLY needs. He's a valuable asset to this organization!! We highly recommend this service team. More
by KIMBERLYHANEY
Verified CustomerEmployees Worked With
Robbie Brooks
Helpful May 14, 2018
Quick With the new ownership of Jim Ellis, I can already see the difference in service and it is much better than before. I will come back. With the new ownership of Jim Ellis, I can already see the difference in service and it is much better than before. I will come back. More
by KEEGAN.SANDERS8
Employees Worked With
Robbie Brooks
May 14, 2018
routine scheduled maintenance Very professional and helpful staff. I was provided a courtesy pick up and drop off to my office while my Sorento was at the dealership. I couldn't ha Very professional and helpful staff. I was provided a courtesy pick up and drop off to my office while my Sorento was at the dealership. I couldn't have serviced my vehicle if they couldn't give me a ride. That was invaluable to me. I'll always choose Kia Kennesaw. More
by Selim
Employees Worked With
Robbie Brooks
May 14, 2018
Scheduled Maintenance Lavar was very courteous and knowledgeable as he already had the recall notice information that I wanted to address with my vehicle available. The ser Lavar was very courteous and knowledgeable as he already had the recall notice information that I wanted to address with my vehicle available. The service was quick, More
by SOULSAVVY
Employees Worked With
Lavar Frederick
May 14, 2018
Not sure what this means Lavar Frederick has been my Service Advisor the last couple of times I visited the service center. He has always been pleasant and professional. He Lavar Frederick has been my Service Advisor the last couple of times I visited the service center. He has always been pleasant and professional. He is an asset to the dealership. More
by LINDA_SMITH2
Employees Worked With
Lavar Frederick
May 14, 2018
Pitiful Went in to look at my brakes. still makes the most annoying noise. never going there again. was so much better when it was Cobb County Kia Went in to look at my brakes. still makes the most annoying noise. never going there again. was so much better when it was Cobb County Kia More
by AMT3RD
Employees Worked With
Lavar Frederick
May 14, 2018
Great customer service! The service center does a great job, especially Diana Bell. It is rare to find someone in customer service who goes above and beyond, and she definit The service center does a great job, especially Diana Bell. It is rare to find someone in customer service who goes above and beyond, and she definitely does! And the whole service department seems to work together to provide great customer care. More
by KiaOptimaowner
Employees Worked With
May 14, 2018
Very good job and attentive service I have always had good service at this dealership. They are attentive and caring. They always ask me if I need anything and how long it will be. I have always had good service at this dealership. They are attentive and caring. They always ask me if I need anything and how long it will be. More
by LOPEZ1711
May 14, 2018
The best!!! Welcoming us always full of positive, attentive of my concerns, and giving the fullness to my car!!! I love this dealership and especially customer se Welcoming us always full of positive, attentive of my concerns, and giving the fullness to my car!!! I love this dealership and especially customer service. Thank you for such a magnificent work!!! More
by CHRISTINEOWENS39
May 14, 2018
20,000 mile check up and oil change Diana was great and they were ready and I was in and out in less than an hour. I was just needing and oil change and I have an extended warrenty but d Diana was great and they were ready and I was in and out in less than an hour. I was just needing and oil change and I have an extended warrenty but don't understyand why it doesn't cover everything. More
by AJACKKELLY
Employees Worked With
