Jim Ellis Kia of Kennesaw - Service Center

After a bad experience with the rude service manager at Cartiage Kia (where I purchased my new K5 in 2021), I began coming to Jim Ellis Kia in Kennesaw. Everyone there has been very helpful and congenial. Cartiage Kia (where I purchased my new K5 in 2021), I began coming to Jim Ellis Kia in Kennesaw. Everyone there has been very helpful and congenial. They go out of their way to provide excellent customer service! Mark and Kris are my guys!! More

Scheduling is a problem due to system. Terminology used in computer give wrong impression because of the warranty interpretation Terminology used in computer give wrong impression because of the warranty interpretation More

Great greeting, Excellent explanation on the service. Provided a discount coupon and free tire rotation. Provided a discount coupon and free tire rotation. More

Robert was very kind and attentive. He answered all of my questions and was very patient. Excellent customer service! He answered all of my questions and was very patient. Excellent customer service! More

'm new to the area so I took my '19 Optima to a local 4. 5 * rated shop for an AC issue. I needed a hose assembly so they ordered the part from JIM ELLIS KIA. They sent the wrong part, 4 times. It turned out 5 * rated shop for an AC issue. I needed a hose assembly so they ordered the part from JIM ELLIS KIA. They sent the wrong part, 4 times. It turned out it was the warehouse that had the wrong part in the properly labeled box. Meanwhile I'm out cash and time while all this is going on. So I take a ride up to JIM ELLIS KIA to talk to the parts manager. She was fine but there was nothing she could do for me other than to confirm what my mechanic told me. I then went to talk to the manager on duty and I asked him if they could fix it for me without all the xx, diagnostics, etc, because that had already been done by my guy. I had to take the car back from him so he charged me $200 to be credited to the repair when finished. No problem. My warranty will only pay $1000, my mechanic estimated $1,300, so imagine what the dealer will charge? Keep in mind this is just for 1 piece, a hose, to be removed and installed. The manager asked me where I bought the car and where I get it serviced. I told him I just moved here and I live about 45 minutes south of them so I get my service locally. He told me that he couldn't do anything for me. I'd have to put the car in the shop, go through diagnostics and it would probably be here a few days. I called the KIA Consumer Line and they told me he should never have said that to me, that we're all supposed to be family and I ended up filing a report against JIM ELLIS KIA. But when I asked corporate to send me to a dealer and fix my car for the $1,000 (reminding them that it was THEIR warehouse that is at fault) they said no. All they were interested in was nailing JIM ELLIS KIA, not helping me. So 1 start for JIM ELLIS KIA, and 1 star for KIA CORPORATE and their xx hotline. P.S. I got a call from a female salesperson from JIM ELLIS KIA and I took the bait and went up to see her. That experience is worthy of a review of its own. Stay tuned. More

Mallory was great, she was kind and helpful and made everything easy. However the part we needed was not checked before our initial appointment and we had to come back for another appointment everything easy. However the part we needed was not checked before our initial appointment and we had to come back for another appointment More

Phil and Christian are awesome. Ayden is the best mechanic. 10/10 recommend. They are always professional and courteous. Ayden is the best mechanic. 10/10 recommend. They are always professional and courteous. More

Jim Ellis service desk has really improved. They have improved in efficiency and overall customer experience. Constantly received updates on the status of the work being performed on my vehicle They have improved in efficiency and overall customer experience. Constantly received updates on the status of the work being performed on my vehicle and promptly received a message when my car was ready for pickup. I also didn't have to wait a long time for the work to be performed as it did in the past. More

They are not respectful of your time! I took my car in on a Wednesday and had to call on Friday for an update only to be told that they didnt find any problems with the issues I wanted I took my car in on a Wednesday and had to call on Friday for an update only to be told that they didnt find any problems with the issues I wanted them to check and the technician wouldn't be in on Saturday so it would have to sit over the weekend. I called on Saturday and told them I wanted to pick up my car b/c it had sat there for 3 days. All I recieved was an, "ok"...nobody cared! When I picked my car up there was no courtesy wash and ALL the issues I was having when I dropped it off were STILL there! Horrible service all around! More

Mr Phillip Joyce did a great job! Very considerate! Also, Mr Lavoghn Curry is always kind and considerate. This is a great dealership. Very considerate! Also, Mr Lavoghn Curry is always kind and considerate. This is a great dealership. More