Jim Ellis Kia of Kennesaw - Service Center

Super Service Leanne was great. she kept me informed and made my visit super.She made sure everything was up to date..I enjoyed her friendly nature. Leanne was great. she kept me informed and made my visit super.She made sure everything was up to date..I enjoyed her friendly nature. More

Thorough Service Leanne was so awesome. She and service tech took my issues seriously and got me in & out in good time! Thanks you’re the best! Leanne was so awesome. She and service tech took my issues seriously and got me in & out in good time! Thanks you’re the best! More

Great experience! Very friendly, helpful and efficient. My car is running great now. I'm very happy with the results. I recommend this service department to everyone I Very friendly, helpful and efficient. My car is running great now. I'm very happy with the results. I recommend this service department to everyone I know. More

Go to Carriage Kia in Woodstock Completely disappointed in this service department. Bought my Kia Optima 3 years ago when it was Cobb County Kia. Like a fool bought service plan, not Completely disappointed in this service department. Bought my Kia Optima 3 years ago when it was Cobb County Kia. Like a fool bought service plan, note to self never do that. Had a known issue with my steering sticking in place, great fun driving down 575 at 65 mph with that happening. They reset the computer system which did not resolve the problem. They didn’t want to do anything more to fix the problem until I mentioned what would happen if I was in an accident due to a known issue that they refused to acknowledge. At that point they decided to replace the steering column and that took care of the problem. I have serviced and maintained my vehicle the entire time however I work close to home and do not put many miles on my vehicle. Last time I went in for service I was told my plan expired even though I still have serveral oil changes tire rotations and a spare key available. I spoke with the service advisor Lavar and he said he would see what he could do. Well he couldn’t do anything so he put me in touch with the service manager. Wish I knew his name to share with you but I don’t recall, only spoke with him once. He told me that the plan was through a 3rd party and when Jim Ellis bought the dealership those did not covey. I suggested that maybe to keep a loyal customer happy and to continue coming back for service and future sales he could honor the remaining oil changes and tire rotations.I wasn’t asking for anything that I hadn’t already purchased and intended to use. His reply was, “so you expect for me to give you free oil changes and tire rotations?” I replied that my husband has his own business and often times you make wise business decisions to keep your clients happy, coming back for repeat service and to give you referrals” He said he would see what he could do and get back to me, this was months ago and I never heard back. My opinion, that was a very poor business decision. I have since taken my business to Carriage Kia in Woodstock and couldn’t be happier. Do yourself a favor and do the same. Jim Ellis Kia does not have your best interest in mind. More

Excellent service Everyone is always very helpful and addresses the questions and needs the customer has regarding their vehicle. I greatly do appreciate the service I Everyone is always very helpful and addresses the questions and needs the customer has regarding their vehicle. I greatly do appreciate the service I have received. More

LAVAR FREDRICK!!!!!! I honestly keep coming here because Lavar is an awesome service rep. He goes above and beyond to make sure his customers are taken care of and does an I honestly keep coming here because Lavar is an awesome service rep. He goes above and beyond to make sure his customers are taken care of and does anything he can to make your trip as smooth as possible. He remembers all his customers by name and if any issues arise he contacts you as soon as possible. AWESOME AWESOME AWESOME CUSTOMER SERVICE!!!!! Not to mention your car gets washed free of charge with your service appointments! More

Professional, courteous, timely. Purchased my Sorento in 2013. The vehicle has only been serviced by this dealership. The primary reasons are: the vehicle has always been serviced cor Purchased my Sorento in 2013. The vehicle has only been serviced by this dealership. The primary reasons are: the vehicle has always been serviced correctly, the staff has always been professional, courteous, knowledgeable, and overall very helpful. If needed, it's comforting to know that my wife can take the care for servicing and she will be treaded fairly and with respect. More

Kia Soul recall I took my Kia Soul in for a recall. It was repaired quickly and they even washed and vacuumed my car for me, before I left. I took my Kia Soul in for a recall. It was repaired quickly and they even washed and vacuumed my car for me, before I left. More

Oil Change - That's All I had a very good experience at Jim Ellis Kia. They have upped Kia's game. My service rep was Lavar Frederick, and he was as nice, respectful and kn I had a very good experience at Jim Ellis Kia. They have upped Kia's game. My service rep was Lavar Frederick, and he was as nice, respectful and knowledgeable as can be. I even had an old issue that he is going to finally resolve. I leased a Stinger in January 2018 that had some chips (defects) on 3 out of 4 brake calipers that Cobb County Kia did not repair -- likely because they wanted to shift the responsibility/initial cost to the new owner, Jim Ellis Kia. I fully expect Lavar to have my defects (that should be covered under warranty) repaired soon. New calipers will be needed, so the repair will not be that cheap. I appreciate Lavar and Jim Ellis Kia! I'll update this page with a new review once my caliper issue is resolved. Thank you, Lavar! James Wind was my sales guy. He knows more about Stingers than anybody in Georgia! If you want a Stinger, there is no other person to deal with than James. He may know more than the actual designers and manufacturers! Great job, James! More