Jim Ellis Kia of Kennesaw - Service Center

service Robert was very nice. Did recall on air bags. Ask to replace bulb on tail light and it would be $25.00. Thought this was horrible. Thought they would Robert was very nice. Did recall on air bags. Ask to replace bulb on tail light and it would be $25.00. Thought this was horrible. Thought they would just stick it in for me. More

Recall Lavar was awesome! So thankful I got the chance to work with someone that had the sense of urgency I needed with an energy I really appreciated. He we Lavar was awesome! So thankful I got the chance to work with someone that had the sense of urgency I needed with an energy I really appreciated. He went above & beyond and provided me with perfect service! More

Awesome! Every time I come into Jim Ellis Kia of Kennesaw the customer service is outstanding! From the day I purchased my car; to the day I needed my first oi Every time I come into Jim Ellis Kia of Kennesaw the customer service is outstanding! From the day I purchased my car; to the day I needed my first oil change the service has been more then Awesome!!! If I could provide 1000 stars I would! They even washed my car!!!! You all deserve a gold star ?? Thank you Jim Ellis Kia of Kennesaw! Your team is amazing! Keep up the outstanding service! 😊 Happy Customer! More

Could not be Happier! My sevice neeeds were a little tricky, but David and Jason stepped right up and got it done. They kept me up to date through every issue and I could n My sevice neeeds were a little tricky, but David and Jason stepped right up and got it done. They kept me up to date through every issue and I could not be more appriciative for how well they treated me. Thank you so much! More

5000 MILES SERVICE Every time I make an appointment, I am treated with respect and prompt attention. The services done on Optima has always been to my satisfaction. Mr Every time I make an appointment, I am treated with respect and prompt attention. The services done on Optima has always been to my satisfaction. Mr. Brooks has been my service representative every since I bought my Kia. He is always verifying if I am satisfied before leaving. More

Long wait, poor communication I was SO excited to see there was a new owner at this dealership with high hopes that the service department would have improved. I was so disappointe I was SO excited to see there was a new owner at this dealership with high hopes that the service department would have improved. I was so disappointed when I sat and waited exactly 2 hours for a simple oil change and tire rotation. No one even came and checked on me until they were 1.5 hours into the service. I am so upset that this exorbanat wait time was not comminuted to me and I was not apologized to for the inconvenience. More

replaced engine Ellis Kia of Kennesaw handled the replacement of my engine. I found that they failed in communication and provided marginal service. They repeatedly Ellis Kia of Kennesaw handled the replacement of my engine. I found that they failed in communication and provided marginal service. They repeatedly reported I would be receiving a new engine, which they said was why they couldn't provide an ETA since the motors were on back order. When I picked up the vehicle I spotted on the invoice the engine was in fact refurbished. The service person assigned to my repair was surprised when I pointed this out to them. Three days after picking up the car I had 4 tires installed elsewhere and they reported bolts loose and some missing from the engine. Obviously this was very concerning, it also shows Kia missed the opportunity to sell a full set of tires. I was also surprised that I was never approached from Kia sales to consider purchasing a new car. More

Efficient and perfect in all aspects!! I brought our 2012 Kia Sedona in for a recall on the Takata airbag check and dealt with Jason Dale the whole way through. He is very polite and profe I brought our 2012 Kia Sedona in for a recall on the Takata airbag check and dealt with Jason Dale the whole way through. He is very polite and professional and clearly knows Jim Ellis' policies and procedures. He made sure that an inspection was performed and advised on some other repairs to ensure the vehicle was safe and proper. I agreed no problem. All work was done to my full satisfaction. Jason was great to work with and clearly an asset to Jim Ellis Kia. Please recognize accordingly. Thank you very much. Jon S. Arth Attorney at Law More

❤️ Kia My car stopped working while I was at a red light. I got a tow to Jim Ellis Kia where I have all my maintenance done. They are always friendly and qui My car stopped working while I was at a red light. I got a tow to Jim Ellis Kia where I have all my maintenance done. They are always friendly and quick. They found out I had bad gas! They had my car back to normal in no time. Thanks guys! More