Jim Ellis Kia of Kennesaw - Service Center

Great service team and their helping nature. Got my issues with Kia fixed and serviced well. Got my issues with Kia fixed and serviced well. More

The customer service leaves very little to be desired. Checking out was a process because the cashier and her manager decided to have an entire scheduling conversation while she was helping me. I shouldn' Checking out was a process because the cashier and her manager decided to have an entire scheduling conversation while she was helping me. I shouldn't know that her Saturdays are on different pay periods. Or that the other girl is starting a new job on Saturday so she's unable to work. Also when picking up your car, maybe have a tech available to answer any questions the car owner may have. Especially when the car is under a class action lawsuit. Speaking of, I was looking into selling or trading my car in but no one in sales even looked my way. And the person who brought my car out to me was neither a salesman or a tech so he couldn't help in any way. More

Service advisor was fine. It was cost to replace low beams for $350 labor only! I found a shop that did it for $86 and they didn't have to remove bumper! Also had issues It was cost to replace low beams for $350 labor only! I found a shop that did it for $86 and they didn't have to remove bumper! Also had issues with washer fluid reservoir leaking. Told several times by dealer it was not cracked when I went for oil changes. Finally after a year, they said it was cracked and replaced. However they couldn't have tested it, as I got vehicle back and drove about a mile, I tried to use the washer and nothing came out. When I got home, there was no washer fluid in reservoir. When I filled with washer fluid, still had a leak. When brought back, they said it was the washer fluid motor hose leaking. Why did they not see this before!! Had to replace motor, very expensive. I feel I was taken advantage of and will not return to this dealer, nor buy another KIA. More

Great communication, welcoming faces, quick response time, helpful, knowledgeable, overall wonderful experience, clean waiting room. time, helpful, knowledgeable, overall wonderful experience, clean waiting room. More

Walked in to get my car serviced and no one acknowledged me. I made eye contact with four people and no one said anything. It was very frustrating. Would suggest they train their workers on customer servic me. I made eye contact with four people and no one said anything. It was very frustrating. Would suggest they train their workers on customer service. Also was very surprised with how dirty my car was. They offered a free car wash but should have cleaned it prior. Very disappointed. More

Efficient and effective service. Friendly service representative extra extra extra extra extra extra silly minimum word requirement. Friendly service representative extra extra extra extra extra extra silly minimum word requirement. More

Good (Kristian) was awesome, would come there again for any thing else to be fixed any thing else to be fixed More

Cailyn Quinn was our assistant. She was amazing!! She was very kind, knowledgeable, and communicative. We drove 30 extra minutes to go to this location based on the service. She was amazing!! She was very kind, knowledgeable, and communicative. We drove 30 extra minutes to go to this location based on the service. More

Madison was wonderful! Our tech advisor was as well! We’ve had great experiences at this dealership. Our tech advisor was as well! We’ve had great experiences at this dealership. More

they did not identify the issue I described. I had a squeaking sound from my right front wheel. they said they heard nothing when I heard it immediately upon leaving the parking lot after pickin I had a squeaking sound from my right front wheel. they said they heard nothing when I heard it immediately upon leaving the parking lot after picking the car up. they threw the book at me with replacements including things I had done recently. wayoverpriced for the work they recommended. More