Jim Ellis Kia of Kennesaw - Service Center

I should never have booked my appointment for a Friday afternoon because I got very sloppy results. I purchased four new tires from this dealership and woke up the next morning to my passenger side front afternoon because I got very sloppy results. I purchased four new tires from this dealership and woke up the next morning to my passenger side front tire flat. Two months later, I started losing pressure in my driver side left rear tire. I have had my car for 10 years and never had any problem with any tires until I purchased for a new tires from this dealership. More

Needed expedited service for check engine light code. They were able to get my vehicle diagnosed in 1 day and apply the software update and do recommended cleaning of intake valve They were able to get my vehicle diagnosed in 1 day and apply the software update and do recommended cleaning of intake valve More

Two appointments, six hours, and original concern of broken armrest bushings was never addressed. I will not be going back. broken armrest bushings was never addressed. I will not be going back. More

Best dealership. Has great customer service. Highly recommend it for my friends and family for car services and car purchase Has great customer service. Highly recommend it for my friends and family for car services and car purchase More

They fixed both issues in less than an hour when they didn’t know if they’d get to it that day. And everything was done under warranty. didn’t know if they’d get to it that day. And everything was done under warranty. More

Bought my car from this dealer and being coming for service, and for the first time I got treated like a value customer. Kudos to Phil. service, and for the first time I got treated like a value customer. Kudos to Phil. More

The employees were vary helpful, inviting and, organized. When I went to get my vehicle fixed because of a recall it didn't take that long either. When I went to get my vehicle fixed because of a recall it didn't take that long either. More

They tried to charge me for something I didn't ask for all I needed was a oil change and they charged me for other stuff and try to charge me for something else I'm a mechanic I just didn't have the tools all I needed was a oil change and they charged me for other stuff and try to charge me for something else I'm a mechanic I just didn't have the tools to do what needed to be done. They need to be careful how they treat their customers especially overcharging More

Didn’t use correct viscosity and over filled engine crankcase. Upon return to correct the issue, the SA ( that I didn’t deal with in the beginning) argues all my points when in fact I was correct. SM crankcase. Upon return to correct the issue, the SA ( that I didn’t deal with in the beginning) argues all my points when in fact I was correct. SM contacted me next day and made it right. More

Robert was friendly and helpful! Robert has helped me with some of my service appointments in the past and he is always pleasant and knowledgeable. Thank you!! Robert has helped me with some of my service appointments in the past and he is always pleasant and knowledgeable. Thank you!! More