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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,220 Reviews

4,220 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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August 14, 2024

The worst service center. No communication. No integrity. No effort or work put on my vehicle even after sitting around for 2 weeks. New management and work ethic needed. More

by Noimanrana21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Nunn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Kerkoski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mallory, Diana Bell, Zeljka (Zee) Caradine, Todd Garman, Norris Burns
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Noimanrana21, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please reach out to us at (404) 445-2636 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

August 14, 2024

Rob was very kind and personable. i really enjoyed my visit at jim ellis kia More

by Laurenrbyrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Laurenrbyrd! Thanks again for your business! Take care!

August 14, 2024

I am happy with the Service and Personal Attention I was given on my vehicle. Very Professional and I am a very Satisfied Customer More

by marissaacevedomk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jahvon, Norris Burns
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your experience with us, Marissaacevedomk! Thanks again for your business! Take care!

August 14, 2024

I love Jim Ellis KIA - Kennesaw. They always do a great job. Phil was my advisor for my most recent maintenance appointment. He took great care of me & went above & beyond in getting More

by KCGIRL63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lavoghn Curry
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks, Kcgirl63! We appreciate your continued business with us, and we're looking forward to your next visit! Thanks again for your business! Take care!

August 13, 2024

My experience was outstanding. The video of the service helped me decide to have another service done while I was at the dealership. More

by TCHRISENTARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Tchrisentary! Thanks again for the positive feedback, and we hope that you have a great day!

August 13, 2024

My agent was delightful--friendly, engaging, and instructive. The waiting room was clean and comfortable with drinks and snacks available to the customers. The service was done quickly--more so than More

by shadowsinger1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Shadowsinger1953, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!

August 12, 2024

Fast and friendly. Good service with no pressure from the staff. Second suv i bought from them. More

by Hstokes2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavoghn Curry
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Hstokes2! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

August 11, 2024

Very nice people … efficient and professional. I recommend this dealership highly. They made my day. More

by JUBAL013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory is very nice and efficient
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

August 10, 2024

This dealership was super friendly, efficient and quick. I loved their customer service and thoroughness of the team! More

by Courtney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Courtney, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

August 10, 2024

Discovered oil spill in my center console. No idea how it got there or why service tech was even in my center console. More

by chandler55_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Billings
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Chandler55_2000, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

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