Jim Ellis Kia of Kennesaw - Service Center

My less than 2 yr old battery died. I called to see if under warranty. They said yes. I took it in. They said it was not under warranty and would be 300 to 500 to replace. They held my I called to see if under warranty. They said yes. I took it in. They said it was not under warranty and would be 300 to 500 to replace. They held my car for 21 hours and did not change the battery and asked to keep it 2 more days. They claimed they couldn't work on it because it wouldn't start. Which is why I brought it in. I asked them to jump it and I took it elsewhere and got a new battery in less than 15 minutes. They called me 2 days later to say it was under warranty but only if I bought a new one from them. More

I called about a broken dip stick that was discovered after taking my car for a recall inspection of the piston ring. Gallery that I bring the car in a soon as possible. When I arrived she was at lunch a after taking my car for a recall inspection of the piston ring. Gallery that I bring the car in a soon as possible. When I arrived she was at lunch and Mark took over. He had the technician drain my oil and use a scope to see if the broken pieces could be found which they were not. Instead of pushing blame he changed the oil and sold me a new dip stick . I found the entire experience wonderful and their concern for me was over the top More

From the moment I walked through the door until my wife's car was ready, Chris was awesome. I inquired about a few issues, such as the tire that dry rotted. I inquired about her car's acceleration and someti car was ready, Chris was awesome. I inquired about a few issues, such as the tire that dry rotted. I inquired about her car's acceleration and sometimes the feel of a lag between pushing the pedal and car accelerating. He explained to me about the engine type and how the power is distributed and a possible reason for the lag feeling. Chris also checked up on me while I waited, and he explained all work prior to me approving it. I would like for him to assist me this week when I bring my car in for service if possible. (Saturday May 3rd 8am appointment) More

The service rep was a young man who was very friendly. They got my oil change done quickly. I am happy with the service and the service special really helped. They got my oil change done quickly. I am happy with the service and the service special really helped. More

In and out quickly In and out quickly everything was explained throughly and not pushy on things explained throughly and not pushy on things More

After an oil change they left a cap losses on the top of the battery that luckily I found before it fell and got lost. I’ve had issues with the Jim Ellis Kia warranty package I purchase as well. Everytime I the battery that luckily I found before it fell and got lost. I’ve had issues with the Jim Ellis Kia warranty package I purchase as well. Everytime I took my car in to touch on the leather seats they just painted it and that paint with time starts to flake off and looks horrible on the seats and they haven’t done anything to fix it father it’s states that if they can’t fix it they would replace the seats. After a multipoint inspection i had a low fluid and that was not notified to me either. More

Excellent, friendly, professional, caring,and the best dealer Beautiful ,loving waiting room with service coffee tea and TV different channels dealer Beautiful ,loving waiting room with service coffee tea and TV different channels More

Outstanding in every regard! Diana is the very best! I look forward to having my Sportage serviced by you all!! Diana is the very best! I look forward to having my Sportage serviced by you all!! More

The very best service! Mark and Mallory are one great tag team focusing on customer satisfaction! Mark and Mallory are one great tag team focusing on customer satisfaction! More

We have serviced and bought cars from your dealership for over 10 years... The customer service has always been good but I felt like it was even better this time. over 10 years... The customer service has always been good but I felt like it was even better this time. More