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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,196 Reviews

4,196 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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April 08, 2025

Everyone was very friendly. I DID NOT like the AI assistant. I could not get through to the service department. It hung up on me at least 6 times. I ended up having to call the More

by Jtickner
Recommend Dealer
Yes
Employees Worked With
Kristian
Apr 12, 2025 -

Jim Ellis Kia of Kennesaw responded

That's great to hear,Jtickner! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

April 06, 2025

They were very kind and eager to help me figure out what was going on with my Kia. The issue was resolved! Very nice people, they will take care of you. More

by breanamitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Jim Ellis Kia of Kennesaw responded

Breanamitchell, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

April 05, 2025

Service was completed in a timely manner and finished at the time it was promised. Wish they were more competent with other service centers when it comes to pricing More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Apr 09, 2025 -

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Dee! Thanks again for your business! Take care!

April 05, 2025

Everyone at Kia of Kennesaw were awesome. Christian the salesman, Jack, the product manager and Michael the general manager. I was treated like a queen. I bought the best car on the lot. It i More

by Deborah Heller
Recommend Dealer
Yes
Employees Worked With
Katherine Nunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian salesman, Jack Stricklin-product manager, Michael general manager
Apr 09, 2025 -

Jim Ellis Kia of Kennesaw responded

Deborah Heller, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

April 05, 2025

I had my oil change completed in under 50 minutes. Cailyn took great care of me. More

by MXHOLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cailyn Quinn
Apr 09, 2025 -

Jim Ellis Kia of Kennesaw responded

Mxholt, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

April 04, 2025

Excellent staff and associates the efficency and speed that the job was handled is top notch and excellent follow up on adviment for the vehicle was very welcome. More

by P4R45171K1NF3KT1ON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cailyn Quinn
Apr 09, 2025 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, P4r45171k1nf3kt1on! Please let us know if there is ever anything else we can do for you! Safe travels!

April 04, 2025

The service was fast and the staff was courteous during my visit to this location. W More

by Kayholla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Jim Ellis Kia of Kennesaw responded

We work hard to stand out among the rest, Kayholla! Thanks for taking the time to share your rating! Please let us know if there is ever anything else we can do for you! Safe travels!

April 04, 2025

Kris was efficient and professional. He kept me updated on repairs and timeframes. Thank you Kris. More

by 287347
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

April 03, 2025

This dealership is efficient, reliable and courteous. The staff is very friendly and welcoming in the waiting area is clean and bright. More

by BETSYKILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Jim Ellis Kia of Kennesaw responded

We work hard to stand out among the rest, Betsykill! Thanks for taking the time to share your rating! Thanks again for your business! Take care!

Apr 10, 2025 -

Jim Ellis Kia of Kennesaw responded

We work hard to stand out among the rest, Betsykill! Thanks for taking the time to share your rating! Thanks again for your business! Take care!

April 03, 2025

Will do Very good. They told me and showed me everything that was needed and done More

by Wljohnson490
Recommend Dealer
Yes
Apr 09, 2025 -

Jim Ellis Kia of Kennesaw responded

Wljohnson490, thank you for your kind words and congratulations on your new vehicle! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

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