Jim Ellis Kia of Kennesaw - Service Center

It took 2 weeks to get a service appointment to have my air conditioning diagnosed. The day I dropped off my car was the first day of the CDK Global software hack. So, I knew my service would be delayed. H air conditioning diagnosed. The day I dropped off my car was the first day of the CDK Global software hack. So, I knew my service would be delayed. However they never did the oil change I requested, never called me with the AC diagnostic results, which were still not done over a week after the software was restored. When I called to try and get the diagnosis my calls and my husband's calls were disconnected. When I finally got through to them they said it would be and ADDITIONAL week and a half to have the car fixed. My car was there for over a month and nothing was done. More

Great atmosphere,staff were polite and patient,clean lobby and restroom. I would recommend this dealership. lobby and restroom. I would recommend this dealership. More

When messages are left, there was no response from service advisors. Had to call several times to schedule an appt. Attempted to use Kia App to schedule appointment, but the app did not work either. service advisors. Had to call several times to schedule an appt. Attempted to use Kia App to schedule appointment, but the app did not work either. More

I have already completed this survey what else can I say my visit was okay my visit was okay More

Service advisors seem intent on providing good customer service. Unfortunately I have not had the opportunity to experience that. service. Unfortunately I have not had the opportunity to experience that. More

I been with Kia for more 8 years and I would not go anywhere else. They make you feel so inviting and welcomed. I have many things I could say but the point is I keep coming back because everything is anywhere else. They make you feel so inviting and welcomed. I have many things I could say but the point is I keep coming back because everything is always done right. More

Very precise examination of my ac system and instruction on how to arrange the hatchback system on how to arrange the hatchback system More

Kris was the best to work with. He went above And beyond to make sure my vehicle got fixed in a timely matter. He went above And beyond to make sure my vehicle got fixed in a timely matter. More

Very professional. Courtesy from everyone from sales service and management. HughKy recommend them for any and all areas. Courtesy from everyone from sales service and management. HughKy recommend them for any and all areas. More

The very best service I have ever received. I won’t take my car to any other KIA I won’t take my car to any other KIA More