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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,220 Reviews

4,220 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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August 03, 2024

Great experience, even though their system was down they didn’t skip a beat. They were still very nice and accommodating. More

by TANIESHA58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to hear that everything was completed quickly and to your satisfaction! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

August 03, 2024

Actually enjoyed our purchase process AND have had stellar customer service every 5,000 miles with the Service Department Team. Service Advisors and Technicians have been great! More

by patricktansor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jahvon
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Patricktansor, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

August 03, 2024

Dealership really put me in a bind after my first oil change because it was done incorrectly. I had to arrange for a tow and subsequently rent a vehicle for a couple days because couldn’t get appointment More

by FREDERICK_BROWN341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vallejo, Robert Billings
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

August 03, 2024

Love this dealership. The service department is great, especially Jahvon. He is so helpful and just embodies great customer service. More

by KERSHAWHUNTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jahvon
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Kershawhunter! Please let us know if there is ever anything else we can do for you! Safe travels!

August 03, 2024

Prompt, friendly, concerned about issue, provided plan and updates. Jahvon was an excellent service rep. More

by lawtonlm256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jahvon Sims
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to hear that everything was completed quickly and to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

August 02, 2024

So impressed with the service. The costs were very competitive. They took care of everything very quickly. Mark and the 2 Chrises are fabulous. Never had such a positive experien More

by lenidubois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris the sales agent and Chris the service representative. , Diana Bell
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Lenidubois, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

August 02, 2024

Our service Consultant Jahvon Sims was awesome. He saw that I was waiting for a bit and stepped up to assist me. I’m glad he did!! He was very polite and kept us updated at every step of our servic More

by Pmaster2755
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jahvon Sims
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Pmaster2755! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

August 01, 2024

The young man that severed me was very professional and very courteous. The best price. More

by TOBRENDAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Tobrendah, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

July 31, 2024

They worked hard to find the problem and communicated with me every step of the way. More

by Jenhayes79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Jenhayes79! Thanks again for the positive feedback, and we hope that you have a great day!

July 31, 2024

Robert was very help full He took n Care of all the issues was very polite More

by Gerri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks, Gerri! We appreciate your continued business with us, and we're looking forward to your next visit! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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