Jim Ellis Kia of Kennesaw - Service Center

Robert was very help full He took n Care of all the issues was very polite issues was very polite More

Mark was so friendly and professional! Visited for factory recall and he clearly explained what needed to be done and how long it would take. They took less time than quoted and he communi Visited for factory recall and he clearly explained what needed to be done and how long it would take. They took less time than quoted and he communicated well throughout the process. More

Very pleased with the service and the time wasn’t as long. Would come back to KIA long. Would come back to KIA More

The service person Jahvon met me at the door, explained everything very well. When my service was completed, Jahvon explained all that was completed, checked me out and walked me to my car. Great Service!! everything very well. When my service was completed, Jahvon explained all that was completed, checked me out and walked me to my car. Great Service!! More

My car service was fast we didn’t wait too long and service was very friendly service was very friendly More

Service team got me in quickly, quoted a realistic and accurate wait time, and offered rides to/from a nearby location. I waited in the main showroom where I had fast internet and a comfortable table at w accurate wait time, and offered rides to/from a nearby location. I waited in the main showroom where I had fast internet and a comfortable table at which to work. Highly recommend. More

Performed maintenance as requested. Wish they didn’t have to hold my car to get it seen ASAP. Did not charge for problem they couldn’t diagnose so I appreciate that, but I would have b Wish they didn’t have to hold my car to get it seen ASAP. Did not charge for problem they couldn’t diagnose so I appreciate that, but I would have been happier if they found the problem. More

Awesome experience from the time I drive into the store till leaving. Fast friendly courteous service. till leaving. Fast friendly courteous service. More

I scheduled a service appointment to address a recall. I scheduled the appointment over a week in advance. I showed up to the appointment only to wait over an hour to find out they did not have the part t I scheduled the appointment over a week in advance. I showed up to the appointment only to wait over an hour to find out they did not have the part they needed. More

It took 2 weeks to get a service appointment to have my air conditioning diagnosed. The day I dropped off my car was the first day of the CDK Global software hack. So, I knew my service would be delayed. H air conditioning diagnosed. The day I dropped off my car was the first day of the CDK Global software hack. So, I knew my service would be delayed. However they never did the oil change I requested, never called me with the AC diagnostic results, which were still not done over a week after the software was restored. When I called to try and get the diagnosis my calls and my husband's calls were disconnected. When I finally got through to them they said it would be and ADDITIONAL week and a half to have the car fixed. My car was there for over a month and nothing was done. More