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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,221 Reviews
Call Service Center (404) 445-2636

4,221 Reviews of Jim Ellis Kia of Kennesaw - Service Center

Sort by
July 06, 2024

Great atmosphere,staff were polite and patient,clean lobby and restroom. I would recommend this dealership. More

by Myprobe1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

July 04, 2024

When messages are left, there was no response from service advisors. Had to call several times to schedule an appt. Attempted to use Kia App to schedule appointment, but the app did not work either. More

by LA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Nunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

La, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

June 28, 2024

I have already completed this survey what else can I say my visit was okay More

by Da1mrsknight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norris Burns
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Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

We work hard to stand out among the rest, Da1mrsknight! Thanks for taking the time to share your rating! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

June 28, 2024

Service advisors seem intent on providing good customer service. Unfortunately I have not had the opportunity to experience that. More

by VERICE_T_WILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Verice_t_williams, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (404) 445-2636 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care! Your comments play a key role in the success of our business so we hope to speak with you soon.

June 27, 2024

Very precise examination of my ac system and instruction on how to arrange the hatchback system More

by Ribertapiano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thanks again for the positive feedback, and we hope that you have a great day!

June 27, 2024

I been with Kia for more 8 years and I would not go anywhere else. They make you feel so inviting and welcomed. I have many things I could say but the point is I keep coming back because everything is More

by RDAVIS218.RD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Norris Burns
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Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Rdavis218.rd! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

June 24, 2024

Kris was the best to work with. He went above And beyond to make sure my vehicle got fixed in a timely matter. More

by Cskend2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

June 20, 2024

Awesome customer Service and everyone was very polite. The representative was friendly, engaged in conversation and explained service details and recommendations thoroughly. I think his name was Christi More

by AW4392
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Aw4392! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

June 20, 2024

Norris and the Service team did an outstanding job and were able to get all my concerns resolved. More

by Rich and Toni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norris Burns
Report | Print
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thanks again for the positive feedback, and we hope that you have a great day!

June 20, 2024

Very professional. Courtesy from everyone from sales service and management. HughKy recommend them for any and all areas. More

by CDSEGRIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember names.
Report | Print
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

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