Jim Ellis Kia of Kennesaw - Service Center

Upon walking in, I was met with professionalism Courtesy. Norris was extremely helpful and patient with my various questions. Norris was extremely helpful and patient with my various questions. More

Mark was great and helpful throughout. He answered all my questions and explained what was needed for my service. He also kept tabs on the process so I wasn’t waiting around. Great experie He answered all my questions and explained what was needed for my service. He also kept tabs on the process so I wasn’t waiting around. Great experience. More

Fast squeezed me in as soon as soon as they could as they promised and did a very good job promised and did a very good job More

The filter cap was not installed correctly, resulting in a significant oil leak. I had to bring the vehicle back in to have the issue fixed. This was a major inconvenience and completely interrupted my we a significant oil leak. I had to bring the vehicle back in to have the issue fixed. This was a major inconvenience and completely interrupted my weekend plans to go out of town. I don't have much confidence in the quality of service at Jim Ellis. More

Great customer service. I will bring my car again for maintenance. Thank you once again. I will bring my car again for maintenance. Thank you once again. More

I was taken care of. quickly and with great customer service. My service was done promptly while I waited. quickly and with great customer service. My service was done promptly while I waited. More

Needed service for my car. Break problem. Was told to bring my car back in 13 days. To get to get someone to evaluate the problem. Also told that if they had to fix it and orde Break problem. Was told to bring my car back in 13 days. To get to get someone to evaluate the problem. Also told that if they had to fix it and order a part it would take at least another 5 days.. I made that appointment. I can not be without my car for 18 days!! So you are forcing people to go other places to get there Kia serviced. I can’t believe the place I bought my car could treat customers in this way.! I got my car evaluated and repaired at another place that serviced me the day I brought it there. Kia I bought my car from you but I will not bring my car back to you for any problems. You have lost my respect for how you deal with your faithful customers. More

The service team provided excellent customer service. The response to my questions were relevant. Kris was easy to work with and a great communicator. The response to my questions were relevant. Kris was easy to work with and a great communicator. More

The repairs have good but the process needs improvement. Telephone service has improved. Thank you Telephone service has improved. Thank you More

I always have a great experience dealing with Jahvon in the service department, he makes sure I’m taken care of and has the best attitude! the service department, he makes sure I’m taken care of and has the best attitude! More