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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,190 Reviews

4,190 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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June 06, 2024

They can be counted on to do a great job. They are honest and so easy to work with More

by PATTYREITH49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Norris Burns
Jul 23, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!

June 05, 2024

Diana Bell was very helpful. Dealership was very clean and pleasant for the wait on repairs More

by Miller.deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Jun 06, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi Miller, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

June 05, 2024

Von was super sweet and knowledgeable. He made the process so simple and quick. I will definitely be back to this location. More

by briana hester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jahvon Sims
Jun 07, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, thank you for sharing your experience with us, Briana Hester! We look forward to your next visit! Take care!

June 05, 2024

Diane is simply amazing, absolutely fantastic and made my first service experience really easy and it was quick as well. More

by MAX.VICENZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Jun 07, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

June 04, 2024

Nick was very helpful when looking for a car. He was very patient and explained everything in the process. Norris was our service manager and was a little hard to get intouch with. More

by dustymurray23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick, Norris Burns
Jun 07, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, thank you for sharing your experience with us! Please let us know if there is ever anything else we can do for you! Safe travels!

June 04, 2024

Kris Musgrove gave me outstanding service done in a timely manner per usual. He also informed me of an open recall. More

by houseofacloud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Rock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheldon Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

June 04, 2024

Excellent customer service! I took my vehicle in to get serviced and Vohvon, my Service Advisor was absolutely the best! He got my vehicle in and got it returned to me in no tim More

by tammycp12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vohvon!! Mallory!!
Jun 07, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, that's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Please let us know if there is ever anything else we can do for you! Safe travels!

June 04, 2024

The service department has friendly workers. I received excellent service and all my needs were addressed. More

by camillebrown324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, that's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Please let us know if there is ever anything else we can do for you! Safe travels!

June 04, 2024

Their services suck! Don’t waste your valuable money and time , they were never approachable. Never! More

by SUNGWONG.LEE.SUB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Sungwong.lee.sub, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please reach out to us at (404) 445-2636 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

June 04, 2024

Our service advisor was very nice, I just think maybe the service department is short staffed. Each time I called, I was transferred to voicemail. My car was supposed to be ready on Wednesday but didn’t ge More

by tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javhon Sims
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Tammy, thank you for sharing a little bit about your recent experience with us. Thanks again for your business! Take care!

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