Jim Ellis Kia of Kennesaw - Service Center

Absolutely the worst experience dealing with this service center. Terrible communication, painfully slow, lies and management refused to assist. center. Terrible communication, painfully slow, lies and management refused to assist. More

Courteous staff, good communication and prompt service. Helped to make an unfortunate situation less stressful. Helped to make an unfortunate situation less stressful. More

Went in for recalls. Professional and friendly staff. All work was done as needed. Service center was clean and had snacks. Very nice dealership with excellent staff. Professional and friendly staff. All work was done as needed. Service center was clean and had snacks. Very nice dealership with excellent staff. More

Great experience, even though their system was down they didn’t skip a beat. They were still very nice and accommodating. didn’t skip a beat. They were still very nice and accommodating. More

Love this dealership. The service department is great, especially Jahvon. He is so helpful and just embodies great customer service. The service department is great, especially Jahvon. He is so helpful and just embodies great customer service. More

Prompt, friendly, concerned about issue, provided plan and updates. Jahvon was an excellent service rep. and updates. Jahvon was an excellent service rep. More

Brought my Telluride in for a recall campaign. Service was prompt, efficient, and was back on the road in 90 minutes Service was prompt, efficient, and was back on the road in 90 minutes More

Actually enjoyed our purchase process AND have had stellar customer service every 5,000 miles with the Service Department Team. Service Advisors and Technicians have been great! stellar customer service every 5,000 miles with the Service Department Team. Service Advisors and Technicians have been great! More

Dealership really put me in a bind after my first oil change because it was done incorrectly. I had to arrange for a tow and subsequently rent a vehicle for a couple days because couldn’t get appointment change because it was done incorrectly. I had to arrange for a tow and subsequently rent a vehicle for a couple days because couldn’t get appointment right away More

Our service Consultant Jahvon Sims was awesome. He saw that I was waiting for a bit and stepped up to assist me. I’m glad he did!! He was very polite and kept us updated at every step of our servic He saw that I was waiting for a bit and stepped up to assist me. I’m glad he did!! He was very polite and kept us updated at every step of our service. His service skills are top notch!! We felt like a customer and not just another person bringing their car in for service. He did it all with a smile and a great attitude. More