Jim Ellis Kia of Kennesaw - Service Center

Service advisors are nice but the porters are careless. They always change my vehicles settings especially the seat. And they always leave that plastic seat covering, the paper floor covering and that numb They always change my vehicles settings especially the seat. And they always leave that plastic seat covering, the paper floor covering and that number sign that hangs from the rear view. It’s really annoying to have to grab all of it and throw it away. Also, twice I’ve seen them drive my truck up very aggressively and I don’t like it. They should know better to drive a customers car with a little more care instead of like a fast and furious race car. More

Cailyn was professional and friendly. Communicated very well throughout the process. Stephen was thorough and efficient and communicated throughout the process and made several recommenda Communicated very well throughout the process. Stephen was thorough and efficient and communicated throughout the process and made several recommendations to improve my vehicles performance. More

In the past they have always vacuumed out the car after servicing it. I spent over $2000 and the car had not been vacuumed. servicing it. I spent over $2000 and the car had not been vacuumed. More

Kris is welcoming and helpful. He is puts customers at ease. Service is efficient and I stay informed throughout the process. He is puts customers at ease. Service is efficient and I stay informed throughout the process. More

Recently, I had a warranty situation arise with my rotors needing to be replaced. I was able to make an appointment via the voice assistant on the phone and showed up at my appointed time to drop off my car. needing to be replaced. I was able to make an appointment via the voice assistant on the phone and showed up at my appointed time to drop off my car. Everyone was very friendly and got my car. Processed in a very brief period of time. The whole process was very seamless and satisfactory. Thanks! More

Phil Joyce was great! He was nice and knowledgeable. Your automated service line operator is terribly frustrating- y'all definitely need to fine tune her. He was nice and knowledgeable. Your automated service line operator is terribly frustrating- y'all definitely need to fine tune her. More

Wonderful experience and great service received. Kris informed me step by step and I had to wait only 1hr and 20 min. Well done Kris informed me step by step and I had to wait only 1hr and 20 min. Well done More

The service was good and quick and the service person was professional and welcoming to me professional and welcoming to me More

Great as always. Professional and informative. Would be nice if service included a complimentary car wash as other dealerships do. Professional and informative. Would be nice if service included a complimentary car wash as other dealerships do. More

Phil was able to prioritize what needed to be done to my car right away and what could wait until my next service appointment. car right away and what could wait until my next service appointment. More