Back

Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.1
4,175 Reviews

4,175 Reviews of Jim Ellis Kia of Kennesaw - Service Center

Sort by
March 14, 2025

Clean, courteous, respectful and punctual. I could not have been more pleased with the service. More

by todd.q.chapman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Todd.q.chapman! Please let us know if there is ever anything else we can do for you! Safe travels!

March 14, 2025

Very pleased with the entire staff. Quick and punctual with any update that I needed. More

by todd.q.chapman
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Jim Ellis Kia of Kennesaw responded

It is great to hear that everything was completed quickly and to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

March 14, 2025

Service was fast and reliable, like always. Kris and Mark took great care of me. More

by MXHOLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

March 14, 2025

I ordered my car, waited six weeks and when I received it, it had the wrong color interior. When I called the salesman before he got back to the dealership. He said wait until he got back to the dealershi More

by littlece
Service Time
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Jim Ellis Kia of Kennesaw responded

Littlece, we regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

Mar 22, 2025 -

Jim Ellis Kia of Kennesaw responded

Littlece, we regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

March 13, 2025

Service advisor was great. The technician however was not. The technician did not set tire pressures nor did they top off any fluids. Also the technician did not clean the oil More

by TARAMADELMUND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cailin Quinn
Mar 16, 2025 -

Jim Ellis Kia of Kennesaw responded

Thanks for the great 4-star rating, Taramadelmund! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for taking the time to let us know how we're doing. Thanks again for the positive and honest feedback, and we hope that you have a great day!

March 13, 2025

It was good and they were able to take care of addressing all the recalls promptly More

by MOHAN_KRISH12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

March 12, 2025

I've taken my car here for servicing a couple times and the folks at Jim Ellis Kia of Kennesaw are great. They're courteous and thoroughly explain the work being done and the associated costs. More

by HANSON.TURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2025 -

Jim Ellis Kia of Kennesaw responded

Hanson.turner, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

March 12, 2025

I always get great service here. Appointments are on time and they complete service in a shorter time than estimated. The waiting area is nice and the coffee is very good. Our next K More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2025 -

Jim Ellis Kia of Kennesaw responded

That's great to hear,Ken! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

March 11, 2025

Everyone was great, very thorough service. Tell me exactly what I needed to do and help me to decide More

by MVPEARSON415
Recommend Dealer
Yes
Employees Worked With
Cjris
Mar 14, 2025 -

Jim Ellis Kia of Kennesaw responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for the positive feedback, and we hope that you have a great day!

Mar 16, 2025 -

Jim Ellis Kia of Kennesaw responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for the positive feedback, and we hope that you have a great day!

March 09, 2025

Great in person customer service and Great timely Maintenance service.. Thank you for your service. More

by JANISE_JONES4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Janise_jones4! Please let us know if there is ever anything else we can do for you! Safe travels!

...
7
...