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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,196 Reviews

4,196 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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April 02, 2025

This the best KIA dealership I've found for my Sorento SX. The check was fawless. I will definitely go back More

by JK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory
Apr 06, 2025 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

April 01, 2025

Excellent costumer service. Caitlin is the best very nice and humble. I only go there because she always go above and beyond More

by RRIOS0611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Jim Ellis Kia of Kennesaw responded

That's great to hear,Rrios0611! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for the positive feedback, and we hope that you have a great day!

March 31, 2025

Great service - they really looked out for me! I purchased a new car but shortly saw issues with it. I returned the car to Jim Ellis for inspection, and long story short, it needed to be replaced. More

by BROOKE.SIMS104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Jim Ellis Kia of Kennesaw responded

Brooke.sims104, your positive review means a lot to us and we’re happy we could help you! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

March 31, 2025

Unable to reach anyone, Recording ALL THE TIME. And never a true answer when asked. More

by brendawlms81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Jim Ellis Kia of Kennesaw responded

Brendawlms81, thank you for leaving feedback about your experience with our team at Jim Ellis Kia of Kennesaw. We take every review seriously and work tirelessly to provide great service and value to our customers. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

March 29, 2025

Prompt and courteous service. Always a pleasure to have service done at this dealership and to have Mark as the service professional More

by mretz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Mretz! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

March 29, 2025

Great service team and their helping nature. Got my issues with Kia fixed and serviced well. More

by Udhayashuba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Kit, Robert Billings
Apr 05, 2025 -

Jim Ellis Kia of Kennesaw responded

Udhayashuba, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

March 29, 2025

The customer service leaves very little to be desired. Checking out was a process because the cashier and her manager decided to have an entire scheduling conversation while she was helping me. I shouldn' More

by Chelsea Ardis
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Chris K.
Apr 05, 2025 -

Jim Ellis Kia of Kennesaw responded

Thanks for expressing your honest concerns with us. We are disappointed to you have left our dealership feeling this way and we would appreciate the opportunity to make this up to you. Please give us a call at (404) 445-2636 and we will do our best to make this better. We hope to hear from you soon.

March 28, 2025

Walked in to get my car serviced and no one acknowledged me. I made eye contact with four people and no one said anything. It was very frustrating. Would suggest they train their workers on customer servic More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Jim Ellis Kia of Kennesaw responded

Customer, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Please give us a call at (404) 445-2636 and we will do our best to make this better. We hope to hear from you soon.

March 28, 2025

Service advisor was fine. It was cost to replace low beams for $350 labor only! I found a shop that did it for $86 and they didn't have to remove bumper! Also had issues More

by SERVICE@COBBCOUNTYKIA.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Madison
Mar 30, 2025 -

Jim Ellis Kia of Kennesaw responded

Service@cobbcountykia.com, we are so disappointed to learn of this situation you have described. Your comments play a key role in the success of our business so we hope to speak with you soon.

March 28, 2025

Great communication, welcoming faces, quick response time, helpful, knowledgeable, overall wonderful experience, clean waiting room. More

by anna r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2025 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Anna R! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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