Jim Ellis Kia of Kennesaw - Service Center

Terrible communication. Made and received confirmation of service for April 12, only to be told they couldn’t service the vehicle for another 5 business days. The car wasn’t Made and received confirmation of service for April 12, only to be told they couldn’t service the vehicle for another 5 business days. The car wasn’t repaired until the he 29th. The phone vmx system didn’t deliver any of the dozens of messages I left. The service department wouldn’t give me the extension number for my assigned representative forcing me to use the cumbersome auto attendant and spell by name directory. I transported my vehicle via tow truck 20 miles because they made the early appointment then took longer to complete than the closer dealerships that were honest about the time. More

Great service. You need to make your on Line service request more friendly and easier to schedule and appointment. You need to make your on Line service request more friendly and easier to schedule and appointment. More

I’ve had my Kia for 9 years now I bought it from Kia off Thornton rd Douglasville as the years passed by I didn’t like the service anymore so I chose to come to Kia Kennesaw and when I say I made one of the Thornton rd Douglasville as the years passed by I didn’t like the service anymore so I chose to come to Kia Kennesaw and when I say I made one of the best decisions of my life! Everyone was so nice and super helpful with my busy 1 year old son I felt so welcomed and like everyone already knew me idc how far I have to drive Jim Ellis Kia of Kennesaw has gained a new customer thank you all for your help patience and great customer service I haven’t felt that in along time in a dealership! More

Excelent service, friendly and very professional everything was done on a timely manner and to my complete satisfaction. Will recommend to anyone that ask everything was done on a timely manner and to my complete satisfaction. Will recommend to anyone that ask More

Customer service was excellent. Service was done in timely matter and vehicle returned clean. 5 🌟 Service was done in timely matter and vehicle returned clean. 5 🌟 More

They have clean facilities. They have friendly service folks and helpful check-out staff. Easy to make appointments and get things done They have friendly service folks and helpful check-out staff. Easy to make appointments and get things done More

I had a bad past experience but this interaction was quality- love the texting updates and appreciated the quick diagnosis. I won’t use their recommended tow company tho- there are cheaper ones out ther quality- love the texting updates and appreciated the quick diagnosis. I won’t use their recommended tow company tho- there are cheaper ones out there and felt sort of “taken” thinking I was getting a deal by using Kia’s recommendation where “they get a discount”- it’s not. More

My service tech and work was remarkable. The waiting room was neat and clean. I enjoyed the snacks as well. The waiting room was neat and clean. I enjoyed the snacks as well. More

I took my car to Kia for an oil change and 19 days later my car had a oil leak and my oil was low and black I had to take my car back twice and I was told I had to drive my car 500 miles than bring it back my car had a oil leak and my oil was low and black I had to take my car back twice and I was told I had to drive my car 500 miles than bring it back I had to take it back the next day after they looked at it and then they tells me I have to pay $437 and I know for a fact they messed my car UP …….. More

My service rep Phil Joyce was very accommodating and kept me informed. Overall great service. me informed. Overall great service. More