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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,184 Reviews
Call Service Center (404) 445-2636

4,184 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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April 21, 2024

They appear to hit 99%, but just lack the detail. Last time a bolt (or something) was left in the undercarriage cover; this time, the tires were rotated, but air pressure was not checked and equalize More

by dholan
Recommend Dealer
Yes
Employees Worked With
Don’t recall
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Apr 23, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi Dholan, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. Please give us a call at (404) 445-2636 and we will do our best to make this better. We hope to hear from you soon.

April 20, 2024

Service was good but I never received the video of the vehicle condition as the mechanic said he sent. I requested it from the service representative in the text. And 4 days later Nothing?? More

by kpena560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2024 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

April 20, 2024

Mark was great from the beginning to the end. He showed and explained all the things that were needing maintenance soon. More

by OJDURAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, thank you for sharing your experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

April 17, 2024

It’s was easy and fast, they inform you and send videos is what I really like More

by minniepipe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 17, 2024

Kris was great and took care of all my needs. The service center was clean and the waiting room was inviting. More

by SCHRAMX4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, thanks for highlighting some of our staff who provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

April 16, 2024

Great quick service with a friendly and helpful staff. I enjoy the videos from the techs and transparency throughout the whole service process. More

by katevarbuckle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

April 16, 2024

Kris was very friendly and got me in earlier than my appointment time. Was helpful with knowing what to expect. More

by stacyvo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

April 15, 2024

Ms. Bell was extremely NICE and very welcoming. Service was quick and the video of service to my car was AWESOME. The snacks and water was a bonus also. More

by KimCayetano24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
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Apr 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, thank you for sharing your positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

April 13, 2024

Shout out to Norris. He was professional, communicated well and ensured that i know the process More

by SAOGUMBS96
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norris Burns
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Apr 15, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

April 13, 2024

Took a couple of months but they got the work done. Fadil also took care of a little issue for me with my wiper fluid. More

by Walker-mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fadil
Report | Print
Apr 15, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

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