Jim Ellis Kia of Kennesaw - Service Center

I was highly impressed with the oil change service received at Jim Ellisa Kia of Kennesaw. The entire process was extremely smooth from scheduling to dropping off my vehicle all the way to picking it received at Jim Ellisa Kia of Kennesaw. The entire process was extremely smooth from scheduling to dropping off my vehicle all the way to picking it up. Everyone was extremely friendly and the waiting room was very nice. The oil change took less than an hour and I love that because time is our most valuable resource. I love how they sent me a text to let me know the status of my vehicle and that they were wrapping up. My service agent Norris Burns was the epitome of customer service. The only feedback I would provide is at the point of scheduling, the scheduler should have known that I had purchased the one year service maintenance plan rather than trying to sell me a discount that was currently being offered. More

All work completed as promised and to satisfaction. Friendly staff. Service completed quickly. Price was a bit expensive for what was done but happy with the experience overall. Friendly staff. Service completed quickly. Price was a bit expensive for what was done but happy with the experience overall. More

I was greeted promptly and the scheduled maintenance work completed satisfactorily in less time than estimated. completed satisfactorily in less time than estimated. More

I had a great experience at this dealership and am happy with the car I purchased. with the car I purchased. More

The person who wrote up my car, put the wrong info in the system. A 60,000 mile service shouldn't cost over $900. I will never do business with this Dealership again. system. A 60,000 mile service shouldn't cost over $900. I will never do business with this Dealership again. More

Love this dealership so much ! Everyone is so nice and helpful and makes it a pleasure to drive here from downtown Atl. Everyone is so nice and helpful and makes it a pleasure to drive here from downtown Atl. More

After purchasing my car there has been very little concern or respect for my business or time. concern or respect for my business or time. More

I went in to get a diagnostic for my car. (Pretty sure there was something going on with my timing belt or transmission) After they took my car, they said they wont do the diagnostic without (Pretty sure there was something going on with my timing belt or transmission) After they took my car, they said they wont do the diagnostic without repairing something on my steering wheel (nothing that i needed done). They would not return the car unless i payed for at least the diagnostic fee (which they did not even diagnose). Also, my sunglasses were stolen More

I brought my car in for an oil change. Realized I was due for a big checkup and I also had a recall to deal with. I was quoted 3-3 1/2 hours. To my surprise my car was ready in 2 hours! Realized I was due for a big checkup and I also had a recall to deal with. I was quoted 3-3 1/2 hours. To my surprise my car was ready in 2 hours! More

Quality customer care and service from the service team. Mark and Kris, you two were exceptional! Thanks again. Mark and Kris, you two were exceptional! Thanks again. More