Jim Ellis Kia of Kennesaw - Service Center

Jim Ellis Kia of Kennesaw responded

Hi Hernando, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

Jim Ellis Kia of Kennesaw responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!

Jim Ellis Kia of Kennesaw responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

Jim Ellis Kia of Kennesaw responded

Hi, thanks for highlighting some of our staff who provided you with such a positive experience. Please let us know if there is ever anything else we can do for you! Safe travels!

Jim Ellis Kia of Kennesaw responded

Augillard, we are so disappointed to learn of this situation you have described. Your comments play a key role in the success of our business so we hope to speak with you soon.

AUGILLARD responded

When the Service Manager failed to show any compassion to a vehicle that had only 16k miles on it and advising them it feels like it wanted to stop in the middle of the street at 5:30am on my way to work with the engine light on and that this was my only means of transportation. I drove to Jim Ellis with the engine light on and park until the service dept opened. Service Dept wouldn’t take it into service at 7:00am and sent me back home. Told me I needed an appointment. Nothing they could do. I drove it back home praying it would not stop on me, made appointment and had it towed in almost a week later because of the appointment timeframe. Something is wrong with that picture. When I started it up a code was provided by KIA that told me it was an engine problem. I printed the code to bring with me to show the Service Advisor. I have never had a dealership to respond like that. Not only that when I address it with the service adviser initially, he told me and I quote “well go to another Kia dealership” and that it will take 7-10 days to find the problem and fix it. Still not the appropriate thing to say to a customer. I only purchase from this dealership because they advise they had the best customer service for their service dept. What I experience was not great customer service. Just recently the vehicle did the same thing. But since a code didn’t come on they didn’t service it. I get these codes from Kia when they detect something is wrong but I’m told that’s not valid. However, I’m paying for this service from Kia to give me a report card on my vehicle and tell me what’s going on if KIA detect problems and the service dept will not accept the code I printed out. I am so scared to drive this vehicle because I’m not sure it will cutoff on me. I am close to trading it in because I can’t guarantee the service. I would like to be comfortable with a vehicle that won’t cutoff on me especially that have 16k miles on it. I buy vehicles base on the Service Dept and how they handled customers. Jim Ellis KIA sold me on the Service Dept. Jim Ellis Kia Kennesaw needs to work on improving some service advisors personalities on how to treat customers and take there word even with the proof is coming from Kia’s report. If you can’t trust the report from Kia telling you they detect a problem, especially engine problem, than why do we have this type of service that I pay for and the service dept don’t trust it.

Jim Ellis Kia of Kennesaw responded

Caffrey0, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

Jim Ellis Kia of Kennesaw responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

Jim Ellis Kia of Kennesaw responded

Hi Martha, thank you for sharing your experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

Jim Ellis Kia of Kennesaw responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

Jim Ellis Kia of Kennesaw responded

Murleebrown, thank you for writing this fantastic review and giving our dealership such a high star rating!